As we farewell another year in dentistry, one thing is clear: 2025 was a year of recalibration. Practices worked harder than ever to balance high-quality care, recruitment challenges, shifting patient behaviour, and financial pressure. Yet, through these challenges, we also saw resilience, innovation, and extraordinary progress. At Prime Practice, our coaches and consultants worked with practices across Australia and New Zealand, giving us a unique vantage point into what tru

In this must‑watch conversation, Dr Frances Ershad of Dental Garden Podcast sits down with our very own Coach, Consultant and Trainer, Daleen Kupsch, to explore the emotional side of leadership and how practice owners can lead with authority, clarity, and compassion.

Many dental teams believe their systems are being followed — until they look closer. Discover why consistency, not just knowledge, drives patient trust, team culture, and practice success. For more than 30 years, Prime Practice has partnered with dental professionals to transform good practices into great ones. Over those decades, one truth has stood the test of time: knowing what to do and consistently doing it are two very different things. We often meet returning clients w

Many dental Practice Owners excel at clinical care but find themselves unprepared for leadership. Managing staff, driving strategy, and...

As the new financial year begins, it’s the perfect time to reassess and refocus your dental practice goals. This article shares six actionable strategies to help you strengthen patient relationships, motivate your team, enhance clinical offerings, and measure success more effectively.

Clear and effective HR policies are essential for every dental practices.

Planning your end-of-year party? Use these tips to ensure a fun yet professional celebration for your dental team.

Here are five reasons why practice owners and practice managers are seeking coaching. Most practice owners and managers understand the...

When practice leaders notice an upturn in team gossip, which can often correlate with slower business periods, it’s crucial to act...

Business owners often say to me that finding motivated, skilled, and loyal team members is challenging and getting them to stay can be...

Leading with authority can be a powerful tool in leading your team to success. Not only does it help create a clear direction for your...

Self-care and benefits of spending time in nature for dental professionals Over the past twenty years coaching business leaders and their...

One of the biggest challenges facing leaders today is how to ignite the level of engagement that results in a thriving, engaged and happy...