Emotional Safety in Leadership

Featured on the Dental Garden Podcast with Dr Frances Ershad

What separates good leaders from great ones? In this must‑watch conversation, Dr Frances Ershad of Dental Garden Podcast sits down with our very own Coach, Consultant and Trainer, Daleen Kupsch, to explore the emotional side of leadership and how practice owners can lead with authority, clarity, and compassion.

 Dr Frances Ershad and Daleen Kupsch

In this conversation, they cover:

• How to coach practice owners through emotionally charged team dynamics

• The most effective language for setting boundaries with team members who overstep or underperform

• Anchor phrases leaders can use to assert boundaries without sounding defensive

Frances reflects:

“The hardest part isn’t knowing what to say — it’s saying it without sounding defensive.”

This episode delivers practical strategies for dental practice owners, managers, and leaders in any field who want to build trust, maintain authority, and create emotionally safe workplaces.

Why watch?

• Learn proven communication techniques from industry experts

• Discover how to balance compassion with accountability

• Gain tools you can apply immediately in your own practice or team

Subscribe to the Dental Garden Podcast now for more expert insights on leadership, communication, and practice growth — and turn on notifications so you never miss an episode. Sign up here.

Plus, be sure to check Prime Practice's upcoming CPD training on leadership, communication, and practice growth.