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Front Office Systems

  • Handling Emergencies
    Handling Emergencies
    Wed, 03 Dec
    Live Online
    03 Dec 2025, 11:30 am – 1:00 pm AEDT
    Live Online
    Handling emergencies successfully without having to ‘squeeze’ patients into your appointment book and, at the same time, ensuring you manage their expectations, is not an easy task for the Front Office Team.
  • Appointment Book Control
    Appointment Book Control
    Multiple Dates
    Thu, 04 Dec
    Live Online
    04 Dec 2025, 1:00 pm – 2:30 pm AEDT
    Live Online
    1.5 CPDs Become a master of Appointment Book Control and elevate your practice's daily experience for your team and patients. Discover the difference that pre-blocking and running on time will make to your patient experience. Learn the best practices to support your patient booking needs.
  • Appointment Book Control
    Appointment Book Control
    Thu, 29 Jan
    Live Online
    29 Jan 2026, 10:30 am – 12:00 pm AEDT
    Live Online
    Become a master of Appointment Book Control and elevate your practice's daily experience for your team and patients. Discover the difference that pre-blocking and running on time will make to your patient experience. Learn the best practices that will best support your patient booking needs.
  • Pre-empting and Handling Cancellations
    Pre-empting and Handling Cancellations
    03 Feb 2026, 1:00 pm – 2:30 pm AEDT
    Live Online
    Prevent cancellations and late arrivals to maintain the smooth flow of your practice and keep both patients and your team happy. Equip your team with protocols to manage cancellations efficiently and transform habitual tardiness into punctuality.
  • Maximising Recall Compliance
    Maximising Recall Compliance
    Thu, 26 Feb
    26 Feb 2026, 2:00 pm – 4:00 pm AEDT
    Live Online
    Join us for an in-depth exploration of Recall Systems' pivotal role in your practice's success. Discover why, at Prime Practice, we term recalls as "Active Maintenance".
  • Handling Emergencies
    Handling Emergencies
    Tue, 03 Mar
    Live Online
    03 Mar 2026, 2:00 pm – 3:30 pm AEDT
    Live Online
    Handling emergencies successfully without having to ‘squeeze’ patients into your appointment book and, at the same time, ensuring you manage their expectations, is not an easy task for the Front Office Team.
  • Appointment Book Control
    Appointment Book Control
    Wed, 25 Mar
    Live Online
    25 Mar 2026, 1:30 pm – 3:00 pm AEDT
    Live Online
    Become a master of Appointment Book Control and elevate your practice's daily experience for your team and patients. Discover the difference that pre-blocking and running on time will make to your patient experience. Learn the best practices that will best support your patient booking needs.
  • Best Practice Phone Skills
    Best Practice Phone Skills
    Tue, 14 Apr
    14 Apr 2026, 10:30 am – 1:00 pm AEST
    Live Online
    Best Practice Phone skills will help your Front Office Coordinator to be better equipped to: * Create a better first experience for a new patient * Increase the conversion of calls into appointments * Create confidence in the patients and the team
  • Strategic Conversations to Drive Patient Commitment
    Strategic Conversations to Drive Patient Commitment
    28 Apr 2026, 1:30 pm – 3:00 pm AEST
    Live Online
    Learn how to master patient conversations, increase treatment conversions, and create a seamless experience from treatment room to front desk, all while enhancing team communication for practice success.
  • Pre-empting and Handling Cancellations
    Pre-empting and Handling Cancellations
    27 May 2026, 10:00 am – 11:30 am AEST
    Live Online
    Prevent cancellations and late arrivals to maintain the smooth flow of your practice and keep both patients and your team happy. Equip your team with protocols to manage cancellations efficiently and transform habitual tardiness into punctuality.
  • Maximising Recall Compliance
    Maximising Recall Compliance
    Wed, 03 June
    03 June 2026, 10:30 am – 12:30 pm AEST
    Live Online
    Join us for an in-depth exploration of Recall Systems' pivotal role in your practice's success. Discover why, at Prime Practice, we term recalls as "Active Maintenance".
  • Appointment Book Control
    Appointment Book Control
    Thu, 11 June
    Live Online
    11 June 2026, 10:30 am – 12:00 pm AEST
    Live Online
    Become a master of Appointment Book Control and elevate your practice's daily experience for your team and patients. Discover the difference that pre-blocking and running on time will make to your patient experience. Learn the best practices that will best support your patient booking needs.
  • Handling Emergencies
    Handling Emergencies
    Thu, 09 July
    Live Online
    09 July 2026, 11:30 am – 1:00 pm AEST
    Live Online
    Handling emergencies successfully without having to ‘squeeze’ patients into your appointment book and, at the same time, ensuring you manage their expectations, is not an easy task for the Front Office Team.
  • Best Practice Phone Skills
    Best Practice Phone Skills
    Thu, 30 July
    30 July 2026, 1:00 pm – 3:30 pm AEST
    Live Online
    Best Practice Phone skills will help your Front Office Coordinator to be better equipped to: * Create a better first experience for a new patient * Increase the conversion of calls into appointments * Create confidence in the patients and the team
  • Strategic Conversations to Drive Patient Commitment
    Strategic Conversations to Drive Patient Commitment
    19 Aug 2026, 1:00 pm – 2:30 pm AEST
    Live Online
    Learn how to master patient conversations, increase treatment conversions, and create a seamless experience from treatment room to front desk, all while enhancing team communication for practice success.
  • Appointment Book Control
    Appointment Book Control
    Tue, 25 Aug
    Live Online
    25 Aug 2026, 1:30 pm – 3:00 pm AEST
    Live Online
    Become a master of Appointment Book Control and elevate your practice's daily experience for your team and patients. Discover the difference that pre-blocking and running on time will make to your patient experience. Learn the best practices that will best support your patient booking needs.
  • Pre-empting and Handling Cancellations
    Pre-empting and Handling Cancellations
    15 Sept 2026, 1:00 pm – 2:30 pm AEST
    Live Online
    Prevent cancellations and late arrivals to maintain the smooth flow of your practice and keep both patients and your team happy. Equip your team with protocols to manage cancellations efficiently and transform habitual tardiness into punctuality.
  • Appointment Book Control
    Appointment Book Control
    Wed, 07 Oct
    Live Online
    07 Oct 2026, 11:00 am – 12:30 pm AEDT
    Live Online
    Become a master of Appointment Book Control and elevate your practice's daily experience for your team and patients. Discover the difference that pre-blocking and running on time will make to your patient experience. Learn the best practices that will best support your patient booking needs.
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