Louise Howlett, Training, Coaching and Consultant at Prime Practice Here’s something we see all the time. Most dental practice owners don’t actually have a team problem; they’ve got a leadership imbalance. While that may sound blunt, I invite you to hear me out. Often, the team is capable, the systems are in place, and there’s enough demand, yet it still feels harder than it should. Things aren’t happening as effectively or efficiently as you’d like. You’re stepping in more than you want to....

For many dental practices, the first phone call is just another item on the to-do list: find a gap, book an appointment, and move on. But what if that call was more than a box to tick? In thriving practices, it's the moment that sparks the patient experience and sets the stage for a great relationship - one that can shape the energy and outcomes of your entire day. This is where the Telephone Information Slip (TIS) becomes a powerful, practical tool. When used consistently, the TIS...

For many dental practices, the front desk is still viewed as a transactional space - answering phones, booking appointments, managing the diary. But in reality, your front office is one of the most powerful drivers of practice growth, patient trust and long-term loyalty. In a recent Prime Practice and CareStack/VoiceStack webinar, I explored how intentional front office communication directly impacts conversion, cancellations, recall rates and team confidence. Here are the key insights...