
Transform your communication with Primespeak.
Discover innovative strategies to enhance the patient experience and boost case acceptance—without the uncomfortable sales pitch. Our ethical, counter-intuitive approach makes the patient-clinician dynamic a less stressful, more comfortable, and more satisfying process for both the patient and the clinician. Available as a 1-day face-to-face session or live online training, with on-demand videos and 1-1 coaching to support implementation. Book today.
A proven and unique
communication approach.
Primespeak has proven itself as a unique and effective approach to achieving an enhanced patient experience, increased case acceptance, and increased patient retention and referrals. Founded in psychology, neuroscience and an understanding of in-practice patient behaviour and mindset, this world-class communications training has been implemented successfully in practices across the globe and was developed to:
Bridge the gap between what patients think they need and what the clinicians knows they need.
Guide patients towards optimal dentistry without pressure.
Provide clinicians with a clear structure and framework to communicate with their patients.
Meet your trainers, Brett Churnin, Jen Cox and Maya Carson
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What you can expect
A communication approach the whole team can use
Increase case acceptance for larger cases
Manage patient expectations, beliefs and past experiences
Deliver optimal treatment options without a sales pitch
Improve patient retention and referrals
Deepen ownership of the problems without diminishing trust
What you can expect
Enhance patient experience
Increase case acceptance
Improve patient retention and referrals
Remove sales-like conversations (no pressure)
Build trust and deepen patient understanding and ownership
Develop your team’s communications skills
PRIMESPEAK OVERVIEW & OBJECTIVES
TWO RULES OF ETHICAL DENTISTRY
FIVE LAWS OF PATIENT BEHAVIOUR
COMMUNICATION ZONES
TRUST BUILDERS AND TRUST BUSTERS
STRATEGIC THINKING APPROACH
TOOLS AND TECHNIQUES FOR THE PRE-CLINICAL DISCUSSION
PRE-CLINICAL DISCUSSION DEMO & SKILLS PRACTICE
TOOLS AND TECHNIQUES FOR THE CLINICAL EXAM
CLINICAL EXAM DEMO & SKILLS PRACTICE
TOOLS AND TECHNIQUES FOR THE CONSULTATION
CONSULTATION DEMO & SKILLS PRACTICE
NEXT STEPS FOR IMPLEMENTATION
Primespeak is loved by thousands of clinicians around the world.
Primespeak has pioneered a new approach to not only the New Patient Exam but to the way Dentists communicate with all their patients. During this workshop, you will explore why traditional and standard communication approaches simply don't work anymore.
You'll step into a new paradigm that totally shifts the dentist-patient dynamic and learn how you can increase treatment acceptance in an ethical way that also strengthens the trust your patients have in you and your practice.