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Blogs
Explore our blog for expert insights that will elevate your Dental practice. From boosting profitability and developing leadership skills to enhancing patient experiences and communication, our posts cover it all. Dive into business strategies and innovative patient engagement techniques to stay ahead in the industry.


The four barriers that prevent patients from choosing optimum treatment
When dentists present treatment options, it's with the patient’s long-term oral health in mind. Logically, patients should choose the best recommendation—even if it costs more—because it benefits them in the long run. Yet many don’t. Instead, they delay, choose a cheaper alternative, or decline treatment altogether. Why? Often, past dental experiences shape how patients respond. Pain, pressure, or feeling patronized can lead them to carry old fears into new appointments. Othe
Prime Practice
Apr 143 min read


HIT-BY-A-BUS TEST: Would Your Practice Survive it?
Every practice has that one person who knows everything—but what happens if that person is suddenly gone? The "Bus Factor" measures how well your practice would function without a key team member. If the thought of someone taking unexpected leave sends your practice into panic, it’s time to reassess your systems.
Too often, practice owners make excuses like “I don’t have time,” “Nobody else is competent,” or “They’re not willing to learn.” But relying on one person to carry
Prime Practice
Apr 143 min read


Why Patients Say the Dreaded Four Words: "I'll think about it"
If you run a typical practice, you likely speak with around 15 patients a day—15 chances to present treatment options, and 15 chances to hear, “I’ll think about it.” While it can sound hopeful, it usually signals hesitation, not reflection. Patients may need to discuss options with a partner—but more often, “I’ll think about it” is a polite way of saying “no thanks.” For new patients, it usually means they don’t trust you yet or aren’t convinced they need the treatment. For r
Prime Practice
Apr 142 min read


Turning Price Shoppers into Loyal Patients
"How much does a check-up cost?"—a seemingly simple question, yet one that can make or break a potential patient's decision to choose your p
Louise Howlett
Apr 92 min read


Why You Can’t Ignore Your Practice’s Local Presence
Building local visibility is key to attracting new patients. This guide covers strategies like community events & choosing visible locations
Jeff Gladnick
Mar 314 min read


The Power of a Well-Handled New Patient Call
Imagine this... A potential new patient calls your practice. They have a dental concern but aren’t sure where to go. The front office...
Louise Howlett
Mar 252 min read


Unlocking Potential: 5 Key Benefits of Leadership Training
In today’s fast-paced and ever-evolving work environment, strong leadership is more crucial than ever. Effective leadership goes beyond...
Louise Howlett
Mar 162 min read


Unleash Team Potential with LEGO® Serious Play®
Do you ever feel like you're the only one speaking in your team meetings or training sessions? Or are there a few voices dominating...
Louise Howlett
Mar 51 min read


Essential HR Policies Every Dental Practice Needs to Thrive
Clear and effective HR policies are essential for every dental practices.
Louise Howlett
Feb 254 min read


Using AI to Save Time & Boost Your Dental Marketing
Jeff Gladnick, CEO of Great Dental Websites explains how sing can save time & boost your dental marketing
Jeff Gladnick
Feb 122 min read


Navigating Pay Rise Requests
The current level of competition in the dental job market has left business owners increasingly facing staff requests for pay raises...
Louise Howlett
Jan 172 min read


From Overwhelmed to Organised: Support for New Dental Practice Owners
Starting a dental practice is an exciting milestone that can sometimes feel overwhelming! From getting finance, hiring staff and setting...
Louise Howlett
Jan 171 min read


Empowering Your Front Office Coordinators for a Thriving Practice
In a busy practice, the Front Office Coordinator plays a pivotal role in keeping the wheels turning smoothly. While some may still think...
Louise Howlett
Jan 161 min read


You can't pour from an empty cup: the seven types of rest for leaders
As a dental leader, rest isn’t a luxury—it’s essential. Beyond sleep, there are seven types of rest that help you recharge.
Prime Practice
Dec 18, 20244 min read


How to Keep Your Staff Motivated in December
Keep your team motivated and inspired as the year winds down with simple, thoughtful ideas.
Louise Howlett
Dec 9, 20242 min read


Understanding Psychosocial Hazards in Dental Practices: Part 2
Team wellbeing in dental practices directly affects patient outcomes. Learn strategies to foster a healthier work environment.
Prime Practice
Nov 26, 20244 min read


Understanding Psychosocial Hazards in Dental Practices: Part 1
Dental practitioners and teams may face various psychosocial hazards, which can significantly impact their wellbeing and job satisfaction.
Prime Practice
Nov 15, 20244 min read


Don't wait to train the team you have: the power of investing in development now
Don't wait to train your team. Investing in your core staff now boosts retention, engagement, and long-term success for your dental practice
Prime Practice
Oct 28, 20242 min read


Golden rules for hosting great work parties
Planning your end-of-year party? Use these tips to ensure a fun yet professional celebration for your dental team.
Louise Howlett
Oct 24, 20242 min read


Why Dentists should be cautious about discounting treatments
In the world of dentistry, it’s not uncommon for practitioners to offer discounts to friends, family, or even patients who may be facing fin
Louise Howlett
Sep 26, 20243 min read
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