When dentists present treatment options, it's with the patient’s long-term oral health in mind. Logically, patients should choose the best recommendation—even if it costs more—because it benefits them in the long run. Yet many don’t. Instead, they delay, choose a cheaper alternative, or decline treatment altogether. Why? Often, past dental experiences shape how patients respond. Pain, pressure, or feeling patronized can lead them to carry old fears into new appointments. Othe

Every practice has that one person who knows everything—but what happens if that person is suddenly gone? The "Bus Factor" measures how well your practice would function without a key team member. If the thought of someone taking unexpected leave sends your practice into panic, it’s time to reassess your systems. Too often, practice owners make excuses like “I don’t have time,” “Nobody else is competent,” or “They’re not willing to learn.” But relying on one person to carry

If you run a typical practice, you likely speak with around 15 patients a day—15 chances to present treatment options, and 15 chances to hear, “I’ll think about it.” While it can sound hopeful, it usually signals hesitation, not reflection. Patients may need to discuss options with a partner—but more often, “I’ll think about it” is a polite way of saying “no thanks.” For new patients, it usually means they don’t trust you yet or aren’t convinced they need the treatment. For r

"How much does a check-up cost?"—a seemingly simple question, yet one that can make or break a potential patient's decision to choose your p

Building local visibility is key to attracting new patients. This guide covers strategies like community events & choosing visible locations

Imagine this... A potential new patient calls your practice. They have a dental concern but aren’t sure where to go. The front office...

In today’s fast-paced and ever-evolving work environment, strong leadership is more crucial than ever. Effective leadership goes beyond...

Do you ever feel like you're the only one speaking in your team meetings or training sessions? Or are there a few voices dominating...

Clear and effective HR policies are essential for every dental practices.

Jeff Gladnick, CEO of Great Dental Websites explains how sing can save time & boost your dental marketing

The current level of competition in the dental job market has left business owners increasingly facing staff requests for pay raises...

Starting a dental practice is an exciting milestone that can sometimes feel overwhelming! From getting finance, hiring staff and setting...

In a busy practice, the Front Office Coordinator plays a pivotal role in keeping the wheels turning smoothly. While some may still think...

As a dental leader, rest isn’t a luxury—it’s essential. Beyond sleep, there are seven types of rest that help you recharge.

Keep your team motivated and inspired as the year winds down with simple, thoughtful ideas.

Team wellbeing in dental practices directly affects patient outcomes. Learn strategies to foster a healthier work environment.

Dental practitioners and teams may face various psychosocial hazards, which can significantly impact their wellbeing and job satisfaction.

Don't wait to train your team. Investing in your core staff now boosts retention, engagement, and long-term success for your dental practice

Planning your end-of-year party? Use these tips to ensure a fun yet professional celebration for your dental team.

In the world of dentistry, it’s not uncommon for practitioners to offer discounts to friends, family, or even patients who may be facing fin