What truly makes patients trust you? And what quietly breaks that trust without you even noticing? In this powerful conversation with Daleen, Frances dives into the overlooked touchpoints that shape the entire patient journey. This journey begins with the first phone call and ends with the final goodbye. The overlooked touchpoints that shape the patient journey This episode unpacks several crucial aspects: The subtle trust-building moments that most practices ignore. How to maintain warmth...

Visit Prime Practice at ADX Sydney 2026 Free Headshots*, Live Sessions & Up to 30% Workshop Savings* Join Prime Practice at ADX Sydney (26–28 March | stand 295) for practical, business-focused insights designed to strengthen, support and grow your dental practice. Attend live learning sessions with industry experts, enjoy FREE professional headshots*, and unlock exclusive ADX-only offers - saving up to 30% on workshops*. WHY VISIT PRIME PRACTICE AT ADX? At Stand 295 , you’ll gain practical...

Live Webinar: How High-Performing Associates Drive Practice Profitability Register here. Many owners believe growth comes from: More marketing More chairs More patients More clinicians But adding people doesn’t create scalability. Upgrading thinking does. The Hidden Bottleneck in Most Practices Here’s the pattern: You hire an associate. They become productive. They handle routine dentistry. You still handle complexity. You still carry diagnostic weight. You still stabilise production. The...