For many dental practices, the first phone call is just another item on the to-do list: find a gap, book an appointment, and move on. But what if that call was more than a box to tick? In thriving practices, it's the moment that sparks the patient experience and sets the stage for a great relationship - one that can shape the energy and outcomes of your entire day. This is where the Telephone Information Slip (TIS) becomes a powerful, practical tool.   When used consistently, the TIS...

For many dental practices, the front desk is still viewed as a transactional space - answering phones, booking appointments, managing the diary. But in reality, your front office is one of the most powerful drivers of practice growth, patient trust and long-term loyalty. In a recent Prime Practice and CareStack/VoiceStack webinar, I explored how intentional front office communication directly impacts conversion, cancellations, recall rates and team confidence. Here are the key insights...

Many dental teams believe their systems are being followed — until they look closer. Discover why consistency, not just knowledge, drives patient trust, team culture, and practice success. For more than 30 years, Prime Practice has partnered with dental professionals to transform good practices into great ones. Over those decades, one truth has stood the test of time: knowing what to do and consistently doing it are two very different things. We often meet returning clients who smile and say,...