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Thu, 05 Sept


Live Online

Pre-empting and Handling Cancellations

Prevent cancellations and late arrivals to maintain the smooth flow of your practice and keep both patients and your team happy. Equip your team with protocols to manage cancellations efficiently and transform habitual tardiness into punctuality.

Pre-empting and Handling Cancellations
Pre-empting and Handling Cancellations

Time & Location

Last available date

05 Sept 2024, 10:30 am – 12:00 pm AEST

Live Online

About the event

Cancellations and late arrivals disrupt operations and incur costs. In this session, we explore:

  • Proactive approaches to anticipate, minimise, and address cancellations and 'Fail-to-Attends' (FTAs) using impactful communication tools.
  • Effective management of cancellations through clear policies and protocols.
  • Strategies to transform late patients into punctual attendees.

Join us to learn how to optimise your practice's efficiency by minimising disruptions caused by cancellations and late arrivals.


  • Can - 5 Sep 2024

    Your virtual classroom link will be provided to you 24 hours prior to the session. CPD points will be earned upon completing the live session.

    Tax: +$19.90 GST+$5.47 service fee



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