Best Practice Phone skills will help your Front Office Coordinator to be better equipped to: * Create a better first experience for a new patient * Increase the conversion of calls into appointments * Create confidence in the patients and the team

4 CPD Points Lead with confidence. Build sustainable profit. Running a dental practice should be rewarding - not overwhelming. This half-day interactive workshop will equip you with the mindset, business knowledge & strategies to run your practice like a high-performing business.

Understanding Standard Precautions, Transmission Based Precautions, the infectious cycle, and methods of transmission is essential for maintaining a safe and hygienic healthcare environment.

Kickstart your infection prevention training with this essential session on compliance. Gain clarity on the key foundations, required documentation, and your role in keeping the practice safe and compliant. Perfect for newcomers and those needing a refresh.

Learn how to master patient conversations, increase treatment conversions, and create a seamless experience from treatment room to front desk, all while enhancing team communication for practice success.

7 CPD Points. Transform the way you communicate. Enhance case acceptance with effective patient communication. In this 1-day workshop, you will learn how to present treatment options and get your patients to make informed decisions while building trust and long-lasting relationships.

7 CPD Points Build a Thriving Practice. Lead a High-Performing Team. Execute a Strategy That Works. Ready to move beyond day-to-day management? Discover how to lead a high-performing team, build a clear strategy, and create a practice that grows, performs, and thrives.

This course equips leaders to inspire with confidence and compassion, drive accountability, and build psychological safety for teams to thrive. This online program runs for 2 consecutive weeks, 2 hours each day. Dates: Tuesday 12 & 19 May 2026 Times: 1:00pm - 3:00pm AEST

By focusing on effective hand hygiene and glove management practices, healthcare facilities can reduce the transmission of infections and enhance patient safety. Regular education, training, and monitoring are essential for maintaining high levels of compliance among staff.

Ready to move beyond day-to-day management? Discover how to lead a high-performing team, build a clear strategy, and create a practice that grows, performs, and thrives.

7 CPD Points. Transform the way you communicate. Enhance case acceptance with effective patient communication. In this 1-day workshop, you will learn how to present treatment options and get your patients to make informed decisions while building trust and long-lasting relationships.

Ready to move beyond day-to-day management? Discover how to lead a high-performing team, build a clear strategy, and create a practice that grows, performs, and thrives.

7 CPD Points. Transform the way you communicate. Enhance case acceptance with effective patient communication. In this 1-day workshop, you will learn how to present treatment options and get your patients to make informed decisions while building trust and long-lasting relationships.

7 CPD Points Join our Team Workshop - "The DISC Advantage: Clear Communication, Stronger Teams, Smarter Solutions" and unlock your team’s potential by understanding how people think, work, and communicate. This practical, energising, and fun one-day workshop brings your whole team together!

Ready to move beyond day-to-day management? Discover how to lead a high-performing team, build a clear strategy, and create a practice that grows, performs, and thrives.

Learn how applying Standard Precautions consistently helps break the chain of infection and protects your team and patients. Uncover the ‘why’ behind infection prevention and control and how to build safer, more reliable workflows across your practice.

Prevent cancellations and late arrivals to maintain the smooth flow of your practice and keep both patients and your team happy. Equip your team with protocols to manage cancellations efficiently and transform habitual tardiness into punctuality.

4 CPDs In this session, you’ll gain practical strategies to grow your practice, improve profitability, and streamline consumables procurement. Henry Schein and Prime Practice will provide the insights and tools to help take your dental practice to the next level.