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Wed, 13 Nov


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Best Practice Phone Skills

Best Practice Phone skills will help your Front Office Coordinator to be better equipped to: * Create a better first experience for a new patient * Increase the conversion of calls into appointments * Create confidence in the patients and the team

Best Practice Phone Skills
Best Practice Phone Skills

Time & Location

1 more dates

13 Nov 2024, 12:30 pm – 3:00 pm AEDT

Live Online

About the event

Designed for Front Office Coordinators and phone-handling team members, this course equips you with essential skills to:

  • Increase appointment conversions
  • Improve first impressions for new patients
  • Build patient and team confidence
  • Reduce cancellations and missed appointments
  • Boost referrals

Led by Prime Practice experts with over 30 years of experience, this 2.5-hour workshop covers:

  • Establishing clear protocols for new patient calls
  • Building trust over the phone with 3 key strategies
  • Effective handling of difficult questions and objections
  • Converting telephone inquiries into loyal patients
  • Decrease the number of unanswered calls
  • Gather the right information
  • Influence patients without them feeling pressured
  • Ensure every call reflects the professionalism and care of your practice.

Enroll in Best Practice Phone Skills and optimise your patient experience.


  • Ticket

    Your virtual classroom link will be provided to you 24 hours prior to the session. CPD points will be earned upon completing the live session.

    Tax: +$29.90 GST+$8.22 service fee



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