Best Practice Phone Skills
Thu, 30 July
|Live Online
Best Practice Phone skills will help your Front Office Coordinator to be better equipped to: * Create a better first experience for a new patient * Increase the conversion of calls into appointments * Create confidence in the patients and the team
Time & Location
30 July 2026, 1:00 pm – 3:30 pm AEST
Live Online
About the event
Designed for Front Office Coordinators and phone-handling team members, this course equips you with essential skills to:
Improve first impressions for new patients
Build patient and team confidence
Reduce cancellations and missed appointments
Boost referrals
Led by Prime Practice experts with over 30 years of experience, this 2.5 hours workshop covers:
Establishing clear protocols for new patient calls
Building trust over the phone with 3 key strategies
Effective handling of difficult questions and objections
Converting telephone inquiries into loyal patients
Decrease the number of unanswered calls
Gather the right information
Influence patients without them feeling pressured
Ensure every call reflects the professionalism and care of your practice.
Enroll in Best Practice Phone Skills and optimise your patient experience.
Tickets
BPPS - 30 Jul 2026
Your virtual classroom link is located in your email confirmation and it will also be provided to you 3 days prior to the session. CPD points will be earned upon completing the live session and activities in PrimeLearn.
$249.00
+$24.90 GST
+$6.85 ticket service fee
Early Bird -BPPS - 30 Jul 2026
Sale ends
31 Dec, 11:50 pm AEDT
Your virtual classroom link is located in your email confirmation and it will also be provided to you 3 days prior to the session. CPD points will be earned upon completing the live session and activities in PrimeLearn.
$224.10
+$22.41 GST
+$6.16 ticket service fee
Total
$0.00