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Mon, 17 June


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Best Practice Phone Skills (1)

Best Practice Phone skills will help your Front Office Coordinator to be better equipped to: * Create a better first experience for a new patient * Increase the conversion of calls into appointments * Create confidence in the patients and the team

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Best Practice Phone Skills (1)
Best Practice Phone Skills (1)

Time & Location

17 June 2024, 10:00 am – 12:30 pm AEST

Live Online

About the event

Designed for Front Office Coordinators and phone-handling team members, this course equips you with essential skills to:

  • Increase appointment conversions
  • Improve first impressions for new patients
  • Build patient and team confidence
  • Reduce cancellations and missed appointments
  • Boost referrals

Led by Prime Practice experts with over 30 years of experience, this 2.5-hour workshop covers:

  • Establishing clear protocols for new patient calls
  • Building trust over the phone with 3 key strategies
  • Effective handling of difficult questions and objections
  • Converting telephone inquiries into loyal patients
  • Decrease the number of unanswered calls
  • Gather the right information
  • Influence patients without them feeling pressured
  • Ensure every call reflects the professionalism and care of your practice.

Enroll in Best Practice Phone Skills and optimise your patient experience.

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