Workshops

• Production Goals - annual, monthly, daily and hourly for every producer (including employee dentists and hygienists) 
• Expense goals as percentages of gross production and gross amounts for all overheads. Including Employee costs, Lab, Supplies, Facility expenses, Promotion expenses, Minor expenses, Discretionary expenses, and Take home pay
• Tools for goal attainment – diagnosis, case presentation, appointment book control, and communication tools
• Web-Based Reporting – tracking tools to monitor your progress towards reaching your goals
• Mission Statement - creating a clear vision of the practice you want
• Management and Leadership – understanding the difference between the two; assessing your Emotional Intelligence; your preferred leadership style; Situational Leadership; delegation. 
• Change Management - leading your team through change
• CPD credits - 8 hours non-scientific CPD credit for Dental Practice Board of Victoria,
  For NZDA CPD credits please contact Courtney Beardsley on +61 2 9327 3060.

• Desired Outcomes – what you and your team want to get out of the programme
• Dealing with Change
• Diagnosis – reviewing your criteria for diagnosis and explaining them to your team
• The Ideal Day – understanding what your ideal day looks like and how to create it every day
• Appointment Scheduling – getting control of your day, ensuring minimum stress for the team and still reaching goal
• Morning Huddle – setting the tone for each day
• Influencing Principles 
• The Emergency Patient - preparing practice guidelines to decrease stress while you handle emergencies
• Cancellations – pre-emptive protocols for handling cancellations, FTA’s and the late patient
• The Effect of Discounts and Fee Raises
• Staff Meetings - Developing your staff meetings and group dynamics. How to run effective weekly and daily staff meetings to ensure maximum communication in and around the practice, minimise office politics and create a positive working environment

For NZDA CPD credits please contact Courtney Beardsley on +61 2 9327 3060.

• New Patient Exam - Communication and influencing tools valuable from the first call to first visit, building stronger relationships with patients resulting in increased trust and treatment demand.
• Effective communication skills that will assist you in building trust with your patients and motivate them to demand long term optimum dentistry
• Treatment Planning Guidelines
• Financial Arrangements
• Numbers meeting – analysing your monthly tracking metrics as a team

For NZDA CPD credits please contact Courtney Beardsley on +61 2 9327 3060.

• Active Maintenance – communication skills, systems, and protocols designed to decrease cancellations and increase patient participation and acceptance 
• Quality Handoffs – how your team communicates to each other and about each other in the presence of patients
• Appointment Scheduling – fine-tuning the appointment book to maximise the dentists time
• Patient Prebrief & Debrief – increasing relationships between staff and patients and lifting staff member’s profile in the eye of the patient
• Record Keeping – guidelines for keeping records in a litigious world
• Financial Policies and Protocols – reducing stress and confusion by ensuring consistent messages from the team to the patients
• Effective Feedback – what it is, what it isn’t, how to give it, and how to receive it. Creating a culture where feedback is welcome
• Performance Reviews – creating a win-win structure for a conversation that focuses on feedback, recognition, growth and development.

For NZDA CPD credits please contact Courtney Beardsley on +61 2 9327 3060.

• Reviewing the First 12 Months - celebrating the successes and acknowledging the gaps
• Board Meeting - assessing where your practice is at then gain perspective, generate solutions and implement action ideas for where you’d like to take it next
• Confronting Difficult Situations - tools to handle difficult situations with staff and create positive outcomes.
• Staff Compensation and Salary Raises - a system that is fair for all, deserved, affordable, and based on performance
• What Employees Want - investigate the core elements needed to attract, focus, and keep the most talented employees
• Performance Review - assessing the process from the dentist’s perspective; fine-tuning the structure and communication techniques.

• Advanced Tracking - new tools to fine-tune your entrepreneurial management
• Dealing with the telephone shopper
• Marketing:
  • internal vs. external
  • asking for referrals
  • how to maintain excellent customer service
  • the ladder of loyalty
  • developing the foundation of a marketing plan for your dental practice
  • the impact of poor versus great customer service
  • developing your unique selling points
  • letters, promotions, and alliances
• Implementation Audit and Analysis - assess systems for appointment scheduling, active maintenance, new patient exam, huddles and staff meetings, financial arrangements and goal attainment.
• DiSC - develop an awareness of you and your team members' behavioural style preferences and investigate how that impacts the practice and your patients
• Dealing with the telephone shopper

• Emotional Intelligence - assessing your EQ 18 months on.
• Recruitment - attracting and inducting the right staff for your practice including steps and timeframes, the interview process, the best questions for a reference check, and how to train new staff and set them up for success.
• Time Management - how to manage your time effectively and move you closer to your ideal day.
• Patient Prebrief & Debrief
• Managing your Stress - understanding how stress works, how well you cope with stress, and strategies for greater work-life balance and well-being.
• Management and Leadership - understanding your own and others’ behaviour to improve communication and teamwork. Assess your own personal style using the Myers-Briggs Type Indicator.

• Learning Styles - understanding team members’ and patients’ preferred learning styles
• Advanced Team Development - identifying the performance level of your team and developing strategies and actions to create a high performing team.
• Group Decision Making - skills and behaviours that contribute to effective decision making
• Team Motivation and Satisfaction Check - creating an environment where people are empowered and inspired to excel
• Fine-Tuning Your Meetings - advanced tools for taking your Morning Huddles and Staff Meetings to a new level
• Celebrating the Journey - last team workshop celebration
• Cause and Effect Analysis - Utilising a problem solving technique targeting specific issues in your practice

• Self-Management - how to manage yourself and others when it really counts
• Forming a Relationship with Specialists
• Embezzlement
• The Prime Staff Bonus System - a unique system of reward that’s working in practices around Australia
• The Next Level of Leadership
• IT in the Dental Practice
• The Transition Process - how and when to take on an employee dentist, avoid the problems, and ensure maximum chance of long-term success for both parties.

For NZDA CPD credits please contact Courtney Beardsley on +61 2 9327 3060.

• Strategic Planning - what are your strengths, weaknesses, opportunities, threats.
• Practice Growth Cycle
• New Patient Exam Skills Practice
• Financial Decision Making - including formulas for the effect of breakeven decisions, and adding another dentist or hygienist
• Your 5 year Plan - develop action plans to harness opportunities and minimise threats
• Celebrating Your Success
• Masters Overview

For NZDA CPD credits please contact Courtney Beardsley on +61 2 9327 3060.