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The course taught everything a buyer should know. It changed my perspective and I am glad I attended it
A great eye opener for possibilities/option regarding the type of practice to buy that suits our personal needs.
I have found PrimeSpeak to be very informative and found myself asking questions and getting involved in discussions. It has given me the confidence to interact.
I take my hat off to the team at Prime Practice. These past 3 days were an absolute pleasure and I am looking forward to attending more seminars in the future. Thank You!
Fantastic! I’m always learning something new.
Probably one of the best workshops of the program.
The workshop took me out of the practice and gave me the opportunity to look in from the outside. It opened my eyes to many different approaches to management.
Prime Practice is a guiding light. They have opened my eyes and over time, I know they will be with me to celebrate our success. I have been set free. I now have a legitimate reason to be a leader
The Practice Owners Workshop has been the most enlightening seminar I’ve ever attended. It has introduced me and the practice to knowledge and skills that can be implemented and will only allow the practice to grow in all its facets.
PrimeSpeak is a great and wonderful program which really should be incorporated into dental training
The best Australian practice management course I have attended with my staff. A very practical day with ideas to implement into our practice tomorrow.
A great opportunity for the whole team to attend and gain new ideas and practical ways to improve our practice.
Nothing will change your practice for the better more than PrimeSpeak. Nothing!
PrimeSpeak has taken all the concepts I had of how to communicate with patients and flipped them on their head. I fell more confident in presenting difficult and expensive treatment plans.
Prime has introduced a new way to practice, making dentistry more enjoyable. Prime removes stress from dentistry. Patient compliance for optimal treatment has increased in the short time I have introduced Prime concepts.
Something for everyone-regardless of the length of time in the industry.
The trainer was wonderful, had all of us proactively involved. She gave us all things to think about and things we can do better.
Always a benefit for the whole team, "A day working on your business not in your business".
Once again, you have motivated all team members to go back and implement these areas we covered into our practice.
The course blew me away even after I was expecting it to. I will be a different person from today. I already feel like one.
A great, packed course that really gets you thinking about how to do more of the treatment you want for the kind of patient you want to treat.
Prime is a continual path of learning that improves yourself, your team, your practice, your patients and ultimately your life!
Mind-blowing, totally revolutionary change in thought process. I can see what I’ve been missing out on!
Interesting relevant and useful information. I’m excited to start implementing my new found skills. Thank you.
Prime simplified things so easily and clearly. I feel like I can go back to work even more confident. Thank you!”
Thanks for the refreshers. I haven't stopped using Prime since I learnt it many years ago and this has given me the motivation to get back into those few concepts I had forgotten
I really enjoyed the delivery. The trainer was excellent and her delivery was excellent. The information was perfectly pitched and the trainer followed perfectly from one topic to the next
Everybody should do this workshop! What a great way to show the rest of the team how valuable the front office really is.
For a relatively newcomer I found the day to be very interest and informative. I will go away feeling more confident and with more information on how to handle different situations. This workshop should be attended by all staff that work at a dental surgery.
Fantastic speaker. Very interesting content and more than what I expected! Thank you Prime.
"Today has been very informative to all of us as a group and also as individuals. We have had lost of group discussion involving changes to be made to practice management which will benefit everyone in the long term. We all realise this will take time to place new systems intro practice. I think it was a wonderful opportunity for each to be allowed to express their own opinions. Thank You!"
Prime Practice provided us with a lot of useful information that we can take back to our clinic and put into action. The trainer did a great job explaining everything
This workshop will make our workplace more efficient in the way we work together and I feel it brought us closer together as a team.
Prime Practice provided me with a valuable insight to my work environment. The trainer was highly informative, articulate and a source of information and knowledge. We had a snap shot look into our practice and now can hopefully start to improve our practice for our patients and ourselves.
Dentist Job Search & Prime Practice is truly an awesome combo and I am so grateful to Simon Palmer, Dr Phillip Palmer and the whole team for broadening my dental horizons.
Great to learn new concepts that no one ever talks about at dental school! Thank you!
Thank you for yet another course that stimulated my interest enormously and sent me home with many useful strategies to move my practice forward
Great seminar. Looking forward to getting back to the practice and tweaking our current protocol.
I was very happy with the training today, the trainer was helpful, she made things easy to understand, brought many things to my attention that I could be implementing to make things easier for our patients and ourselves!
Decreases the fears and complexity with handling phone calls
I always enjoy the potential for personal and professional growth and development I get from doing Prime courses
Excellent information delivered in an easy to understand way. The trainers were very easy to listen to and offer fantastic feedback!
I thoroughly enjoyed today. A well formatted and educational seminar which I feel confident to apply to my day to day work in my practice
It is an innovative way to look at the day to day running of a practice. Great for newcomers to learn the right way to do things and for experienced individuals to learn new tricks.
The most important subject missed out entirely in the Dentist school. I believe there is a need for at least a semester of practice management subjects in dental schools.
A must do for every dentist and their team.
Insightful opens up a different stress free dental world. The course makes dentistry more enjoyable and creates a much better understanding with patients.
Absolute eye-opener which will turn your perceptions and notions upside down and leave an indelible mark on your mind.
I am glad that I had the opportunity to be here today with my team it was a very good experience for all of us.
Prime has opened my mind to the importance of the way we communicate with clients.
No matter how many times I do your courses I walk away learning something new and useful.
I always walk away with something I can use. A little nugget of gold!
I was very impressed with the workshop today. Well thought out and structured perfectly.
The 2 days is a great start to Prime Practice, really enjoyed the course! Looking forward to more learning & workshops. Thanks!
It was very enjoyable. It worked well and encouraged the whole team to discuss important areas of the practice whilst having fun!
This was the best workshop I have attended. It went very quickly and was all relevant.
Prime Practice have given me the courage to look at my numbers and understand how my business is going. It's an eye opener!
This has been without a doubt the most inspiring seminar I have ever been to. This will improve not only business but my quality of life in general.
Take the time to get off the treadmill to learn how to get off the treadmill more often...
I know my boss has great expectations as to what Prime will do for our practice. Today's workshop helped our team to join him in his enthusiasm...
This course was very important to streamline the whole team... Thank you so much Prime Practice- you are doing great!
Yet again another great program... I feel great about going back to work.
As a life partner, I have found Prime extremely rewarding, informative and inspiring. I feel I can better understand the pressures my partner faces and the vision he has for our practice.
Fantastic workhop! Prime Practices work! I have seen the contrast and would never go back to working without their systems.
Two enjoyable, fun days that challenged me to the max. Lots to think about and implement.
I was skeptical about the 'sales' concepts being manipulative or insincere and having done PrimeSpeak, am entirely convinced of the value and ethical application of PrimeSpeak tools.
PrimeSpeak taught me communication skills for every day scenarios I face as a dentist and how I can give my patients the best treatment, that they want.
This was fantastic! Really changed my perspective on communication in the dental clinic. Priceless! 100% recommendation!
I have never thought or heard about doing dentistry this way before. We are just so solution trained and often ignore the nature of the patients as human beings. Great concept and will definitely recommend to other people.
Once again Prime has managed to help our team communicate better with the patient and whole team
This course allowed me to look retrospectively and understand that the problems I have encountered are a result of poor leadership rather than poor staff.
More importantly I was given the tools so that we can move forward with new confidence and success.
What can I say, you guys are fantastic!
Yet another informative course from Prime.
Prime has really helped us as a business to grow and be a better employer and a better person in my relationships with all people.
I am very impressed with the leadership toolkit. Willing to see you all next time.
Prime and Prime speak have given me tools to be able to build confidence to deal effectively with the day to day ups and downs of a normal "perfect" day.
I didn't realise you could build up the staff member for success or empower them by delegating tasks or allowing them to debrief. I was previously only seeing from my point of view and how that was affecting me. I will now enable staff to move up in developmental levels so we are utilising their skills to the maximum.
I've never been to a Prime course where I didn't acquire a skill I wouldn't keep with me for the rest of my life. This course was no exception.
The concepts presented at the leadership skills course provides a solid platform to be an effective, inspiring, and supportive leader. At the same time, these same concepts can enrich communication in all aspects of life and is a valuable resource for anyone.
I found this course really helpful and like Prime Speak, I think you need to do it more than once. This felt like more of an awareness and eye opener to our standard communication skills. I'd like to do this again!
I was impressed to say the least.
Prime Practice offers excellent consulting services for practice systems, protocols & communications for all facets of dental practice. A real game changer!
Great to have all options for planning. I now know the best option for me.
Opens doors to create options that were not previously considered.
Fantastic workshop. I wish we did it earlier.
Thank You.
Best course I have been to yet!
I didn't think that a Prime course was a good idea at this time, as there is a lot going on at the practice but the timing couldn't have been better!
A valuable learning experience for everyone in the practice. It far exceeded my expectations.
I always learn new things at Prime workshops. It is also beneficial to recap and refresh from other workshops.
We procrastinated as the owner of 2 dental practices on when to join Prime Practice for some time. We always knew we wanted to start the program but it "wasnt the right time".
It was our biggest mistake - what we learned in 2 days would have helped us through all the reasons that was holding us back in the first place and we would have moved forward faster.
Cant wait until the next workshop.
I have changed my mindset from being very pessimistic about starting a business to being very hopeful and optimistic for the future. Prime has definitely made me excited and ready to face it head on.
The high level of support from Prime Practice gave me the confidence and the enthusiasm to run a dental practice of the highest calibre. The concepts presented were very practical. Trainers and coaches are there to ensure leadership and practice growth.
This course has been very useful in encouraging the Dental Assistants to raise their profile in the practice. DA's are so important in our practice and it is great to encourage them to develop their career.
After this course, I know our Dental Assistants will support the patients, Dentists and the whole team.
Helps getting the same message across the group and keeps us on the same page with the same goals.
I knew it was time to implement change and gain more control over the direction and workings of the practice. I have learned and experienced strategies and techniques which can advance this goal.
This course is just life changing!
We knew something was wrong in our practice but we couldn't see what nor how to manage it.
This gives us the missing piece of the puzzle!
This workshop enhanced my role within the practice and strengthened my professional relationship with my Dentist.
Very informative and useful information that is practical and cannot be found elsewhere.
Well worth attending
This seminar was simply very useful and eye opening. It was encouraging to think about the issue deeper and in more detail.
I really enjoyed the Dynamic DA workshop
As the first Prime seminar for the year, I feel this seminar has really had an uplifting effect on our team's motivation.
Over all, a great motivating course on realising how important and how valuable our team members are to making our practice the best it can be by offering over and above service.
Prime Practice provides motivational professional inspiring systems, ideas and format for continued enjoyment, growth and personal sense of well being in our professional and personal lives
An excellent course that gives clarity and will be a great help in our practice.
Excellent, empowering, very thought provoking and helpful.
Thanks for sending us off excited, motivated, structured and with hope for the future.
Tons of well presented information
Great course - nice people and very helpful. Many thanks.
This course is an eye-opener both to what I am doing and what I am not doing!
PrimeSpeak is an essential tool!
The concepts outlined for an exit strategy expanded my knowledge of the possibilities that are available
Joining Prime is the most useful thing I have done in dentistry. I love the "recharge" that I get when I come to these courses
This presentation has consolidated my thoughts and strategies for planning the next few years in relation to leverage and never selling.
I enjoyed the presentation and participation. I would encourage any Dentist to attend this course at any stage in their professional life.
The information was extensive and well presented (beyond my expectations)
Very interesting options which I had not even thought about. It is certainly a very worth while exercise.
It is a long and hard process as it is completely counter-intuitive but it is definitely changing the way I practice.
I feel that I really am only grasping it well after attending my third PrimeSpeak. I know I will perfect myself after attending more PrimeSpeak courses.
Practice makes perfect.
Real eye-opening course! Thank you.
This course is so great that it is a pity that the universities aren't teaching any of this.
I've found this course extremely useful and would like to do that again.
This is so good I use these techniques in all parts of my life - it is magic!
As the complexity of dental practices increases, the communication skills learnt in this workshop become an invaluable, essential component of a successful practice.
Possibly the next most important thing I have learnt since my 5 years at dental school. Great work Prime!
Excellent content and presentation. I got as much if not more out of taking the course for a second time as I did the first.
A very useful workshop to gain understanding of patient-dentist relationships. I wish I could have learnt this earlier. Thank you.
All Dentists should take time out for the PrimeSpeak 3- day seminar to sharpen up their verbal skills.
We will never be able to do the dentistry we want to do if we cant have the patient diagnose their condition/issue. We cant blame the patient for "not getting it". It is our fault!
This course seems to provide tools to overcome the biggest obstacles in a new patient exam.
In the last 2-3 years, Prime Practice has really changed my life, both in professional and personal ways. I am indebted to what skills they have given me and my staff, and helped build a happy, healthy, dynamic team.
For the first time in my role (which has been 5 years) I feel I have the information necessary, to be a better manager and look forward to the rest of the practice seeing all the benefits.
Anyone who attends this workshop will have their eyes opened to new and/or better methods to improve their practice.
Made what may have been a tedious subject very enjoyable and inspirational
Broadening the spectrum of the dental world
The most helpful part was handling patient cancellations and dealing with ways to pre-empt that. Overall, a very good course and highly recommend.
The course has assisted me in learning skills to improve the efficiency of the practice and reduce some of the problems. I have thoroughly enjoyed it and look forward to working at the changes needed and improving outcomes.
I have done Prime Practice for many years with different practices and still find the information reinforced and valuable. It is also good to see some modifications and upgrades to the seminars. So its still very useful. Thanks.
Revisiting Prime and rejoining the Practice Management Program after a gap helped me realise the importance of continuing advice/training/coaching. It is a great program and motivates everyone involved.
Very good information delivered in just a one day course in a very professional manner.
Prime practice is a quality advice business, with talented and experienced teachers.
It was great! It reinforced some of the ideas I had about buying a practice and gave me a lot more. I would recommend it to EVERY dentist wanting to buy a practice.
I recommend this course for all dental practice buyers.
Since buying a practice could be a turning point in your life and the least thing you can do is get professional advice.
Great course that provided a lot of insight into concepts quite alien to general practitioners. Very useful and highly recommended. Looking forward to doing Prime Speak!
A well-presented day of number crunching with access to good financial & practical advice
Prime Practice has elevated my practice to the next level. I have been rejuvenated in how I practice dentistry. My staff are an integral part of my business who enjoy coming to work. Prime has allowed me to increase my income whilst working less.
Its great that the trainers, Brett and Patric, are not Dentists as I would be out of a job! I have learnt more valuable information at the Prime Speak 3-day course than I have at 5 years at University.
I have been doing dentistry for 20+ years thinking I was effective, but ignoring the problems including the broken and missed appointments.
Now light has been shone into some dark corners. Thank you from my staff and my young family and wife.
This course will motivate you, your team and more importantly - it will motivate your patient.
In the world of patient communications, the best just keeps getting better!
This has cemented my thoughts on recruitment and given me options to better use my staff and facility.
Having just completed my first 12 months with Prime, all my financial targets have been met, but more than this is the wonderful personal support all the Prime Directors and my coach have given me.
I have been supported on so many levels through some uniquely difficult changes that I would not have managed without Prime Practice.
Radically changed my thinking towards Exit Planning!
Thank you for a most succinct, enjoyable day of options. The methodology and systems were clearly presented without emphasis on which is right. Well Done!
Wonderful - out of this world. Beware of information overload but in the end you will get it.
Great course! Its a must for dentist who are more interested in treating high end patients
I thought it would be good - it was much better. A great way to re-evaluate and plan for the future.
A dream come true for a newly graduated Therapist.
I always wonder at the end of an appointment what went wrong. Now Im conscious of it and I believe now in time I can provide an ideal dental experience for my patients.
Once again extremely informative and great to reinforce concepts from previous courses.
Fabulous 2 day seminar! Loads of new tools and information to take back to the practice. Great to also re-visit already implemented systems.
Prime has well and truly changed my life. Once again they have inspired me to challenge my approach to dentistry and take it to a higher level.
What continues to amaze me is that "Prime keeps on keeping", constantly coming up with new ideas.
Another high quality course. Well Done!
I found this very interesting and learnt many skills that I can apply in the practice which will benefit everyone.
Ive attended many seminars during the last 15 years and this has definately been one of the best ones. All the contact was relevant and role plays helpful to take place helpful to take back to our practice
What a great course to improve the quality of patient care and at the same time improve the communication skills of the hygienist, dentists and the rest of the team
It was a great opportunity for my hygienist and myself to come together and learn how we can communicate better and also support each other more effectively for the benefit of our patients
Have been hanging for years for this course and it has lived up to all my expectations
This was an amazing course. I was waiting for this course since the beginning of this year and it did meet all my expectations
Thank you for focusing my Hygiene Department and me on the language and action skills we need to take us to a higher level of care.
Have really enjoyed this 2 day workshop. We got a lot out of this that we can use in our practice
Unbelievably informative and useful - The experience and professionalism by trainers/staff is exceptional! Thank you for all your valuable knowledge and information.
I've learnt better ways to deal and speak with patients and how to time manage my day. Pre-blocking is a fantastic idea and will definitely be implementing this.
Prime Practice has completely changed the way I view dentistry. It is a fantastic course that is enormously rewarding when put into practice. Highly recommend it!
It is the most important course a Dentist can do once they graduate. It has changed my life as a Dentist and I now love the way I work. I wish I did it 15years ago, so I could have helped more patients choose the ideal treatment.
Doing PrimeSpeak for the second time was even more powerful and exciting.
Prime Speak used even on a small scale has made a huge positive impact on my practice. I wish I could have done it 20 years ago.
Signing up with Prime has been the single most helpful thing that we have done to get the practice we have always wanted
Even though we were all resistant to change, after a few weeks of implementing a few things from Prime, we could see a good change which opened us up to the world of Prime!
I love being here! Your positive attitudes really make me want to learn more.
Another great course - very impressed yet again!
Already I can see, and perceive results - this is just after 3 courses. As we learn to "think" with Prime tools it becomes more instinctive. The final success, will be when all our actions, our service, will be unconsciously competent.
Loved the course and the trainers!
I will thake these new skills on board, and Im on my way to becoming a Dynamic DA.
I found this workshop most useful and I look forward to implementing what I have learnt at the practice. The concepts were presented in a professional and clear manner.
This workshop was extremly useful and I will take away this knowledge and use it to confidently improve.
I always feel so recharged after coming to a Prime course and Im very eager to get back to work and put the tools into practice.
I always leave the seminar room feeling good, the seminars are very helpful. Always good to hear feedback from other practices.
Prime always has the answer to empower each staff member
Very inspirational & Motivating
Once again, thanks guys for an informative session once again. I will be taking back some more new ideas to the practice.
Feel I now have the tools to provide patients with better service & also communicate better with my dentist/ fellow employees.
Prime is a great way to remind DA's they are important and worth it! And also that they are here to help provide the best for the practice
Prime courses continue to show us where we can improve our systems and protocols and help the team continue to develop
I found the Hygiene Communications Intensive course wonderful. It gave me a deeper knowledge of the things to say to gain more information from the patient - this allowing me to help the patient more.
Thank you very much - my first hygiene prime course. I found it very educational, useful and interesting.
Prime workshops are a wonderful series of workshops which I would recommend to all people as they are not only skills that can be used in our working life but everywhere.
Modern dental practice dictates the need of exceptional team members with enhanced communication and clinical skills. The Dynamic DA provides a road map which allow us to arrive at our destination simply & smoothly
My staff are very excited about a "whole" course just for them. They are all ready to implement the new ideas at work tomorrow
Excellent day, designed specifically to the DA needs. Makes DA everywhere feel more valued.
Valuable communication tools to help you deliver to your patients care that you know will benefit them.
Since starting with Prime my stress levels have plummeted, my income tripled and I work half the hours of the past. I feel rewarded and would thoroughly recommend Prime to my colleagues.
Thanks again, as always very helpful. Real life examples and skills I feel I can take back and effectively apply
Great Group Therapy!
Prime continually challenges me that I can make a difference & they continually renew their material so that old ideas can be modified to make my life & practice better. All you need to do is believe in yourself and I thank Prime for renewing this in me.
The Prime Practice workshops are a wonderful opportunity to reflect, brainstorm and share ideas with other practice owners.
The Prime Practice Management Program allows the time to really identify what is important about the business of dentistry. The trainers are invariably able to understand the problems of practice and quickly provide guidance in finding solutions
I wish I had done this Program much earlier.
Having now completed the Prime Practice Management Program, I feel my practice is in a much better position to face and deal with the challenges associated with running a dental practice as a business.
Many of the concepts and protocols introduced to me over the last few years by Prime have become integral in my practice and it is only now that I see the full relevance to the overall picture of running an efficient and high performing practice.
As a practice we have a "way to go" but I'm on the journey with the necessary skills.
Prime Practice has reignited my passion as a leader. It has given me the skills to lead my staff, appreciate them & take them to a different level.
Prime has given me the skills to troubleshoot problems as they occur in my practice. I am no longer intimidated or apprehensive to take them on.
Prime provided the necessary skills & information to introduce a hygienist/therapist and an employee dentist. It made what appeared to be a daunting process a relatively smooth one.
What a journey we have had with Prime!
You have helped us develop the love for our profession and realise how fortunate we are to be Dentists!
Our practices are running smoothly, our team is everything we dreamed of.
We have the tools under our belt to go forward from here to reach our full potential and live whatever our dreams may be, because, ITS POSSIBLE!
Thank you to Prime Practice and their Management Program for helping us along on this journey.
Every Prime workshop builds on the last.
I have become a leader that moves my team forward towards the Prime vision.
Prime Yourself!
Team Masters has been the best workshop in the Prime Program. It will take our practice to a complete new level of excellence!
Prime continues to motivate me and makes me realise once again my team's overall goal. As I think sometimes in the midst of everyday life, all of us lose sight of that.
I also enjoy learning more about myself and what I can achieve, and also what my team thinks I can achieve.
Really great to learn so much about yourself and your practice in such an enjoyable way. Lots to think about & practice when we get back!
As usual, this workshop opened my mind to different techniques to make my life better
I always find Prime seminars great for reminding us about the principles that make us enjoy what we do!
2 days worth of learning that I strongly enjoyed. First Prime course I have attended and now I understand the how's and why's behind our practice running so smoothly. Prime is definately the way all practices should be run.
Before this workshop our practice was time poor & staff, dentists and patients all suffered as a consequence.
We now see the areas that need to be improved, how to make improvements and the positive effect this will have for all involved in our practice
Prime Practice provided some great strategies to improve team harmoney, patient service and being satisfied with our jobs.
Very instructive and enlightening two days.
A great introduction to a new adventure
The Practice Owners Workshop was an overwhelmingly informative 2 day program. Instructors provided clear & concise information without being overly prescriptive.
The financial planning aspect and many of the HR issues illustrate aspects we should know but many of us don't for a variety of reasons. The workshop makes you think about what we do, why we do it and if we can do it better.
I have no doubts that this course has strong potential for nearly all dentists.
PrimeSpeak goes completely against the wood grain of the traditional sales method. Its supportive, gentle & comfortable to our patients.
There is absolutely no selling, no pressure, no pushing. Instead, there is an increased patient knowledge & understanding of dental conditions and ultimately a natural want from patients for what's best for them.
This course is invaluable for Practice Managers wishing to recruit, train and retain the perfect team.
Exceeded my expectations and the staff found it very useful
This Prime Practice HR course gave me a good grounding of the skills required for my role as a Practice Manager. The pace was kept moving and kept my interest over the two days.
Great workshop! Very informative, cant wait to get back and start implementing these ideas.
Very positive training sessions. Very full days but well structured and inter-related.
For a "Prime Junkie" this was a very beneficial day - always something new.
It was fun and informative.
The trainer made everybody feel at ease.
Both presenters turned what could have been a potentially boring subject into a very enjoyable couple of days.
I didnt once get the usual yawns experienced during these kinds of seminars
Thoroughly enjoyable, informative and entertaining course. I expected it to be quite dry but was delighted to be proved wrong.
What a wonderful way to learn about implementing team systems, Very enjoyable session - lots of great ideas to take back to our fantastic Dental Practice
Team Systems workshop was a fantastic and entertaining 2 days. I have taken with me so many ideas to implement with the team and I am excited to make these changes!
Thank you to the trainers for an action filled, informative 2 days.
The 2 day Team Systems course was a fantastic insight into learning and understanding how to improve on the running of a Dental Practice and also how to communicate with patients.
Thoroughly enjoyable.
Our practice has grown immensley throughout the Prime Practice Programme and so have I. Thank you.
Finally! A bunch of people who understand us! The content was necessary for the team and this was also another perspective that the dentist can understand us from. Loved it!
Fantastic. The contents far exceeded my expectations. Some of the concepts introduced have the potential to change the face of the practice. Thank You.
I enjoy all of the Prime workshops. They are fun, informative and above all so helpful to run a practice much smoother
I always feel so pumped and ready to implement the majority of what I learnt at Prime first thing Monday morning.
What I love most is its not "You HAVE to do it this way". It is instead ideas and suggestions that you can take from it what you will. Then mould and shape what you think will work in YOUR particular practice.
Great presentation bringing important concepts forward to think about and to help improve working life.
Prime Practice have delivered as usual. I cannot begin to imagine anyone would consider employing an Employee Dentist without first doing a course of this calibre. I cannot think of anyone else who does just that. Well Done again!
I found both these seminars (Exit Planning, Associates, Selling & Never Selling as well as Rules of Engagement: Getting a dentist to work for you) hugely informative, stimulating and challenging. I take away clear and practical direction. Thank you Prime Team!
This is the first seminar I've attended for Prime Practice and I'm surprised at all the new concepts and ideas that I have learned and discussed with the group. I can take this back to our practice to help us offer the best experience to all our patients. Thank you!!
After attending Prime Practice courses over the years, I always leave with refreshed enthusiasm and approach to my work.
Prime Practice always presents new ideas and concepts to maximise our performance.
Great refresher workshop, which reinvigorated and reinforced what we had previously learned from previous Prime courses.
Prime Practice exceeded my expectations. It was a wonderful educational experience and I would definitely attend another session. The speakers were amazing and I came away with a whole new positive perspective.
With no previous dental experience, Prime Practice training has armed me with empowered knowledge and strategies to approach and connect with my patients via the phone.
Great! Professional and informative. It has changed my perspective. Thanks.
A great eye opener and starter for a comprehensive program to follow. The interaction between everyone was most beneficial.
Enlightenment to dental practice efficiency.
Great to work with issues we rarely think about such as staff selection and performance reviews. Excellent content and structure which can form a fair basis to good human resource management.
I will never practice any other way again!
Involving yourself with Prime Practice is the only way to ensure stability, improvement, growth and success for yourself, your practice and your staff for your entire working career and beyond.
The 30 month program has been both challenging and rewarding.
The concepts introduced have proven invaluable to the smooth operation of the day-to-day issues we all face in a busy practice; scheduling, communication and management.
I would recommend the program to anyone who wants to learn how to run a business as well as how to achieve a stress-free practice.
I was impressed by the commitment shown by all trainers for each participant to get the most out of the course. Trainers were able to adapt to the group and individually to maximise the learning experience. Essential communication skills for all areas of one's life.
Even after so many years there are so many things I can still work on.
Great to review and be reinvigorated.
This workshop certainly pulled so much together. I would thoroughly recommend Prime to anyone. It has made a huge difference to my life and my practice.
This course has made a huge impact on our large practice. Coming from a disorganised and time poor team to a team that accepts and embraces challenges and changes and is always looking for ways to improve. Thank you for all your help and patience.
An excellent opportunity to bring your team closer together. Learnt so much which will help make the running of our practice smoother and more productive. thoroughly enjoyed it!
Always informative and stimulating. Prime days bring out the best in all team members. When I look back to the beginning of the Program I can see the difference it has made to increase morale and productivity. Communication is vastly improved and all team members contribute.
So glad I found the courage to challenge myself to embrace change. It has been worth the pain
This workshop gave us skills on how to make team and group decisions in an effective and efficient yet thorough way. The trainer’s enthusiastic and interactive manner made the process fun as well.
Prime has opened my mind to a new approach to the New Patient Exam. By just beginning to implement Prime's ideas with baby steps, I can see how it will make our practice a more 'patient-friendly' environment.
PrimeSpeak has given me the confidence to talk to patients that are not so open to establish a relationship, so they are comfortable to come to our practice. Leaving PrimeSpeak I have established personal goals and strategies for our practice to help communicate with our patients to make their experience more personal.
This is one of the best courses I have ever attended! Thank you for opening my eyes and mind to greater ways of communicating with patients, team members and even everyday - talking to anyone.
Coming from a much larger practice that doesn't have prime principles in place, has enabled me to understand why patients are more accepting of treatment plans and the overall running of my current practice is a lot more organised and driven. I certainly can see why the owner of my new place of employment has used Prime for so long, it improves the general wellbeing of patients and staff and makes for a much smoother and more productive day. Thank you.
Wow, I leave everytime inspired to want to do better!!
A brilliant couple of days! An enormous amount of particularly useful information was presented in a fast paced, entertaining and interactive manner.
We enjoyed the opportunity to brain storm as a group, highlight areas of potential opportunity in our practice and to assess and review our individual performances.
Thank you!
A fantastic program to motivate and elevate your staff to a new dimension.
Each seminar or workshop feels like another stepping stone in building a solid wall of communication techniques and tools that immensely enhance day to day practice.
Once again Prime Practice was inspirational. We can now take the information back to our practice and implement it. The marketing plan and approach was invaluable for the future of our growing practice.
Unlike other communication skills programs which are sales orientated and thus apparently exploitative, PrimeSpeak's only focus is providing and training an array of skills to ensure our patients always make appropriately informed choices about their oral care.
Thank you for taking this time to explain new ways of providing the best services for our new patients. I can't wait to start implementing these ideas and seeing how they work out.
This course is a wonderful insight to the industry. I have not only learnt fantastic new concepts to work with but have had fun along the way. Prime have a great team and I would highly recommend this course to anyone.
The trainer would have to be the best teacher I have come across and their teaching method is very beneficial.
I really enjoyed the course! Not only did it help with my communication with patients and staff but also in real life situations. I really learned a lot!
The information was unbelievable! There will be many concepts that we will be implementing at our practice.
A very clever and effective practice management system that really works with proven results. Prime has transformed the way in which our practice runs, increased production and decreased stress levels remarkably! I would highly recommend it for every practice, simple yet effective!
After 8 years with Prime I am still learning. It was a great refresher for me, I feel more positive and confident in explaining the reasons why we are a dedicated Prime Practice and how the Prime principles make our day a pleasure to be at work.
Prime has delivered the elements of providing an active maintenance program that will benefit our patients and our practice.
Prime continues to supply us the skills to take our practice to the next level. You just need to create time to implement them to create more free time later.
I thought I really knew how to discuss the "complex treatment solutions" with patients. I've been provided so many more "tools" with which I can help patients realise their situations whilst always maintaining my integrity and ensuring they receive optimal care.
A course that doesn't teach 'sales' instead provides an ability for intensive and genuine communication techniques. Most importantly without scripts!
PrimeSpeak is eye opening, revolutionary and will transform everything you know or thought you knew.
A great and insightful way of improving dentist to patient relations and achieve win-win outcomes regardless of treatment accepted.
I found PrimeSpeak to be an interesting concept that applies to all members of the dental team and helps to build communication between the team and patients.
I feel confident that changes we make because of what we learnt today will help us in our quest for patient education and lessen cancellations to create an ideal front office.
Prime continues to improve each and every time I attend. I am always learning new skills and looking forward to putting them in place.
Having been with Prime Practice for several years and am a repeat visitor I have always found and learnt something new and effective.
All dentists should learn PrimeSpeak. It's an amazing way of communicating that if implemented in a practice would be I feel, fool-proof. It's incredible how changing your wording can change the impact of your message. Prime instructors are highly skilled in imparting PrimeSpeak tools and feedback is given in an encouraging way. I really enjoy going to Prime courses and I'm really looking forward to going back to work and trying to put into practice the things I've learned. Thank you.
Repeating this workshop was so much more useful than I could have imagined. As usual the trainers at Prime did a wonderful job of conveying information in the most easily digestible manner and kept it interesting along the way.
A great way to do your job and shift responsibility to the patient to own their problems and remove bad feelings associated with not being able to provide what is required.
This workshop teaches positive behaviour modification by employing effective tools of communication with an intent of influencing the patient through decision making in a positive manner. Influencing patients to make the right decision for their mouths in a non-confrontational and counter intuitive fashion.
Prime has consistently provided us with solid, logical and valuable support and advice. Through coaching, seminars and team building exercises our practice has grown in patient numbers, staff, scope and expertise. We have been with Prime since 2001 and plan to be with Prime for a long time to come.
A helpful course which alerted me to considerations in practice purchase that I otherwise would have missed.
This course has clarified many pitfalls and advantages of valuation and has also highlighted things we can do to take full advantage of a transition which can be a win-win situation for both seller and buyer.
This is the second time we are doing PrimeSpeak. It has been great to concrete some principles. It won't be the last time we do it, as the system is evolving, getting better and easier all the time.
As a Dental Assistant I have now understood how I can 'coach' the dentist I am assisting.
A life changing experience.
Everyone should give Prime a go. It's very intensive but rewarding. It works well when applied properly and makes a huge difference to your practice. The Prime team are very supportive and answer all your questions.
The Prime Practice approach to practice management is very unique in that it does not rely on any form of pressure selling. It is based on a purely ethical approach. They present a very advanced methodology to practice dentistry, how all dentists dream of practicing, and equip and support you with all the necessary tools to achieve that goal.
Simple, realistic and effective techniques that takes the 'pain' away from treatment planning and presentation.
You won't believe how useful the workshop is until you do it, just do it.
A total overhaul of conventional 'school based' learning of dealing with patients and behaviour. We need to de-learn and then reboot our systems.
Leadership is an often misunderstood management concept. Prime helps clarify the diversity and appropriateness of leadership styles in a spectrum of situations and applications.
Two full days of information were actually enjoyable instead of other courses/conferences that can be tiring and in the end - not beneficial. Looking forward to doing another one...
Despite having studied management formally at university, I still found enormous benefits from the programme and actually learned new skills and models that will positively impact on my management behaviour in the future. We've been given very practical tools and skills necessary to be used.
Everything was great, thank you for giving us Dental Assistant's the opportunity to participate and learn from a different perspective. It is really interesting to attend PrimeSpeak.
This workshop has provided me with tools to be a successful and integral part of the New Patient Exam process. I am now aware of the potential of my role and I feel encouraged to take on new challenges in the surgery.
As a practice with a new hygienist, this course couldn't have come at a better time. I can't wait to get back to the practice and get things happening!
My first prime management workshop has been an 'eye opener' for me. It made me grow personally and professionally. It answered many of my unanswered questions.
Continued education should be equal between clinical and practice management. Prime Practice allows you to create your dream practice. High productivity with low stress!!!
Prime always offers fabulous courses. Well organised, informative, lots of new concepts and well suited, professional speakers
As a practice owner it is wonderful to watch the team grow and develop in confidence and skills by attending Prime workshops.
This course exceeded my expectations hugely. More dentists should attend!
Always enjoy short courses with Prime. They stir you up within and help you come up with new solutions to implement straight away in your practice.
Over the past five or so years, I have been hearing more and more good reports about PrimeSpeak. I was curious and, finally, having done it, I am convinced this is the single most important experience I have had in my dental career of 30 years. Why did I wait so long?
I thought I was a good communicator before this course, but I now realise how much better I can become. Thanks for the insight into the potential that is there. Makes me look forward to going to work tomorrow to get started.
PrimeSpeak techniques have changed the bottom line of my practice and enabled me to do more of the dentistry I love and for my patients to ask for it!
Having open minded discussions with people of the same profession in indeed an eye-opener and invaluable to say the least.
What a pleasure to work with such a motivated, experienced and inspiring group of professionals. Prime Practice has recruited professionals from very relevant walks of life outside of dentistry and has called upon their expertise to mould the concepts and ideologies for dentists to use practically in every day practice. Well done and thank you.
I found this workshop of a very high standard. It has helped me immensely.
I believe that had I undertaken this course last year, I may have been able to retain a long term senior staff member. It is an excellent course full of how to's and do now's.
Mind-blowing concepts which once understood, will make my job of leading the team so much easier.
These courses have woken me up to how much I don't know about leadership.
Excellent course for personal communication and staff development. I am sure if the techniques are implemented and followed up we will certainly see a change in commitment from our team.
Front Office Training has increased my confidence and will help me provide a more pleasant dental experience to our patients.
I wish I had attended this course in my early years as a hygienist. I am so looking forward to using 'PrimeSpeak' techniques within the workplace and to be the best hygienist I can be.
PrimeSpeak is the best communication course ever a dentist can do. I wish they taught us these communication skills in dental school.
Awesome! Even after the first day I was able to use techniques to get my 2 toddlers to hug and share when normally there would have been yelling and tears!! I can't wait to try and master all these techniques.
I think that once you have worked in a Prime Practice that actively uses these techniques and concepts, you would never be able to work in a non-primed practice again. It opens up opportunities not just for Dentists to help their patients more but it allows staff to become involved and inspired in their work.
The course was extremely well presented in an easy to understand and follow manner. I wish I knew about this course when I graduated and have done it earlier. It has completely changed my outlook on the new patient exam for the better, especially in reducing my stress in fear of treatment plan acceptance. I would recommend this course to anyone.
PrimeSpeak's main purpose is not another sales and marketing tool. The focus is on conveying the best treatment to help the patient with their needs in the most effective way.
Prime Practice can help you enjoy your career experience and allow your patients to feel listened to. It's a win-win proposition.
I loved the workshop. It really helps me see things from a different perspective and I am motivated to see how it will improve our practice. Thank you.
As always I am taking away different things from a course that I am doing for a second time, which I think really highlights the complexity of these seemingly simple concepts and the benefit of repeat attendance.
Definitely very interesting. Some concepts I've learned through my own experience but quite a few I wasn't aware of. I would have loved to have done this course when I first started working. I think it would have made me more effective and had a lot less frustration over the years!
Prime has been a fantastic experience both for personal and team development. It's been amazing to see what we've achieved over the course of a couple of years.
Thank you so much for your fantastic direction and support, our team is much happier.
I have been a dentist for 37 years. What I have learned from Prime will make my remaining years in dentistry more rewarding and help me to end my career on a positive note.
I found this course very informative and if we can just implement a few of these things into our practice we would be working smarter not harder.
If you are not a convert after this course then bury your head in the sand while the rest of the dental world stamps all over you!
A well presented course that alleviated any concerns that Prime was about selling more treatment, instead helps patients take ownership of their problems and dentists to be able to provide treatment (the plan still being down to the education and ethics of the dentists).
I've taken PrimeSpeak 3 times and have been impressed how it has evolved. The time and effort I've put into learning the techniques have been repaid a hundred fold, maybe a thousand fold.
I can see the advantage of the Prime concepts for the patients, DA's and Dentist. It brings all staff to higher levels and importance in their own job roles while still being in the best interest of the patient.
I found the workshop informative and fun with a tone of useful practical actions to make a vast improvement and take our practice to the next step. Hopefully to achieve our dreams.
As our clinical skills improve with CE courses, it is just as, if not more important, to improve the management and leadership skills of the principal dentist. Each workshop builds on the last. Thanks Prime.
The seminar was really informative on the general principles of buying a practice. Well structured and well presented. The best practice checklist will prove to be very valuable. Most importantly thank you for shining the light on things I did not know.
This seminar helped me realise that I need more preparation before I buy a practice. Also it has given me the knowledge to know what to look for in a potential offer and some other issues to take into consideration.
I feel that this seminar gave me an invaluable first insight into the main factors to consider when being in a position to purchase a practice. I have always found my dealings with DJS and Prime Practice have been positive and extremely professional in the past, and today's seminar has been no different.
I feel completely motivated and empowered to take all I have learnt back to our practice and follow through to better the practice.
Three excellent presenters - the reason for my involvement and enthusiasm for Prime. Thank you.
Great course, very inspiring and will bring some passion back to dentistry for me. I'm glad I found this information after only 10 years in practice, and not when it would possibly be too late to change!
Prime Practice has redefined how I approach dentistry as a career and as a way of life. Suddenly I am not dodging patients at the supermarket, but approach them as friends. Patients who see me as someone on their side.
I am grateful to Prime for the ethical support and structure this course has given to our practice. I am looking forward to changing the way I work so life is less of a struggle. Thank you Prime!
A job well done. By the end of the three day course it was clear where all the stumbling blocks were. I am excited to try out these new techniques.
Brilliant course, fantastic presenters. Keen to start applying Prime tools into practice immediately!
As always challenging and an opportunity to really reflect on current policies and procedures as well as myself! The skills and techniques suggested in the last three days will help our patients. Thanks I really enjoyed the course.
The Prime course to me is all about furthering our personal development and helping us break habits in communication and body language which are detrimental to the patient-dentist relationship. This course also reveals the complexity of human behaviour, helping us to be far more intuitive in helping our patients choose the best treatment.
I can understand why this counter-intuitive program of communication is both challenging and so phenomenally successful. It makes both sides of the patient-dentist relationship feel better about the process of dentistry.
The workshops, coaching and web based reporting along with a superb team and immensely perceptive leadership make Prime absolutely unmatched in their field. I know from personal experience and I'm certainly delighted to recommend the program.
I think Prime is fantastic, being new to the dental industry, it has helped me acquire the knowledge required for me to be confident and successful in my role.
This was a great workshop. I learnt a lot of concepts that I can't wait to implement at our practice. The feedback and comments from other practices made me feel that everyone faces similar things and our practice is not alone.
I wish I heard this 20 years ago. I would be good at PrimeSpeak by now. The concepts which seem so easy and yet are difficult to tie together or even describe were delivered succinctly.
PrimeSpeak promotes treating patients with a high level of respect.
I am working for a new practice and came along to this course with my principal dentist. It was great to now have more direction and the ability to change our path.
Every time I come to a Prime workshop and go back home, I feel my batteries recharged. Looking forward to come back again in the near future.
Incredibly uplifting to learn skills that will allow us to provide better dentistry in a non-stressful environment.
I wish I had learnt these skills 20 years ago.
This course has made me see how subtle changes can have a big impact.
Without PrimeSpeak, one simply cannot communicate effectively on a professional or personal level.
3 words that describe Prime: amazing, amazing, amazing! As always Prime keep me engaged, motivated and ready for the challenges.
This was my third time at PrimeSpeak and it is fantastic how much more I picked up about key areas that will again enhance not only the new patient experience but the flow with all patients.
After already having done PrimeSpeak a couple of times, I can't believe how many pieces of the puzzle are still found! PrimeSpeak is really a total change in mindset when approaching patient communication, and the more it's applied the easier things get. I look forward to continue implementing PrimeSpeak until it becomes second nature.
I am enjoying my experience with Prime so far. I like the structure it gives our day. Stress levels are going down! Thank you.
Very comprehensive management skills allowing me to be comprehensive with my patients and of course offer higher quality dentistry.
Before coming to this course I thought it would be a bore because I am not a dentist; but I really enjoyed myself and can see myself applying many aspects of this course into dental assisting. Heaps of fun!
PrimeSpeak provides a comfortable friendly platform and the necessary skills to effectively offer patients choices without pressure for either the patient or the clinician.
Prime always sends us back to our practice with great ideas and concepts to better our relationships with our patients and staff members.
The presenter was passionate and engaging. The workshop was beneficial by allowing us to create team effort towards the running of the practice.
Prime Practice has changed my life! I was initially concerned with all the changes but once we started we could see their effectiveness and great impact on production.
Continues to be a mine of sensible information that makes a lot of sense.
Prime Practice has equipped us with all the necessary tools to take us to the next level, but more importantly the coaching to support us.
A great workshop. The team really enjoyed it. Hopefully there will be a different work environment when the new skills and techniques are implemented.
A very positive experience for the team. Everyone feels motivated about being able to go back and actually implement the concepts covered in the course.
All dental practices should consider putting Prime into their practice. Dental practices should send staff to Prime courses on a regular basis to refresh their skills.
This is the second time doing Advanced Telephone Skills. I am amazed by how much I still was able to pick up! I was able to identify areas where further implementation of skills is required to enhance and complete different skills sets.
I have attended Prime courses as a DA, front office coordinator and practice manager. I love that every course caters to new learning no matter what your role and previous experience is with Prime.
I have been a DA/Receptionist for 16 years and haven't liked the phones. I now feel I can answer the phones and connect with patients using these Prime strategies.
Prime Practice illuminates the business of dentistry and improves the leadership skills of practice owners beyond their expectations.
Prime is the only way to run a dental practice!! The course is easy to follow and the presenters make it fun and informative.
It is amazing that a whole day can be spent on the ONE call!! This course came at a fantastic time enabling our new and old front office staff to re-group, refresh their skills and get excited about being crucial members of the team!
The best workshop yet!
A very helpful seminar that assisted me whilst dealing with patients and their concerns wherever possible. I'll definitely be coming back!
This was my first Prime workshop and I thoroughly enjoyed it. I learnt a lot of different and effective ways of creating an ideal day. Thank you to everyone at Prime.
Awesome! Each workshop builds on the last. Information was clear and delivered in an entertaining and practical matter. Here we grow!
These workshops always switch on light bulbs. Great material that has direct relevance to daily practice.
Great programme for team morale. Los of useful information to put everyone on the same page.
An interactive workshop that has given our business an action plan to put into place, that will provide all team members purpose and expectations.
This was a fantastic two day course. Our team has learnt a lot. This is the second course I have attended with Prime Practice and I look forward to attending more to further my education and to benefit the practice.
A well presented workshop on management systems with adequate time spent on the discussion of various aspects of management. I will strive from denial to commitment!!
Practice systems provides valuable knowledge that I can use to be a better employee, nurse and make our practice better overall.
A great two day workshop to get the ball rolling. Improved the confidence and motivation of the whole team.
I felt that all the trainers were very effective in making sure everyone's comments were heard so that everyone felt their opinion was valid and appreciated. This helps create a strong feeling of being part of a team and everything in the course was valid to, and would help every member of the team.
It's good to know that our surgery isn't the only place going through these stressful times. Prime had an answer for everything! Very well presented and broken down which made it easy to understand. Thank you.
I was impressed with the content and presentation of Workshop 1 and PrimeSpeak, and the presenters. The presenters at this workshop have confirmed this impression and demonstrated the depth of quality evident at Prime. They have deepened my confidence that they can deliver on their claims.
A huge help in setting up systems and empowering your staff, making your life easier by being more informed, in control and profitable. Wonderful.
Prime Practice equips you with the knowledge base to help any practice to reach their goals in a very structured manner that is specifically tailored to the individual practice. Success is governed by the support of coaching provided throughout the term of the program.
The whole Prime experience is impressive and inspires confidence. The general ambience and manner of all Prime team members echoes their mission statement and their professional attitude and 'walking the talk' culture is encouragement they can deliver.
This course helped me look at the business component of dentistry in a totally new perspective. Hopefully this will help me implement a few changes that will make my life in and out of dentistry more enjoyable.
The methods provided for change within the practice are a great start to understanding how the team can progress and where failure may occur.
I finally feel our team getting excited about coming to work, implementing and being a part of the Prime Practice changes.
A great meeting. The trainer was very organised, professional and got everyone involved. The information is all very practical and can be implemented quite easily when the whole team owns the idea.
The information presented in the two days has been incredibly in-depth and will allow us to make major changes to the way we work each day.
The workshop was excellent! Our trainder kept the entire group interested and stimulated at all times. I found him to be a particularly effective and skilled communicator who used humour where appropriate to get the message across. He does have a wonderful style of presenting which my staff all really enjoyed and appreciated. All in all we had a fantastic two days and look forward to the next workshop.
I found the course interesting. I was skeptical to start thinking 'what will I get from this?'. Surprisingly I have gained a lot. Thank you.
Prime Practice, as a management client, has helped change my practice into one with direction and focus. PrimeSpeak is part of this transformation and has given me a new and better way to communicate with my patients.
A great challenge to introduce an honest approach to help our patients strive for optimal dentistry and know that they really want it.
I am new to the world of dentistry and had my doubts and reservations about the course relevence and helpfulness. I am pleased to say that Prime Practice has exceeded my expectations. I have learnt and taken away useful knowledge that is sure to help me not only back at the practice but also for the future of my career.
I find the workshops to be valuable because it makes me more aware of how subtle changes can have a huge impact on all involved in the practice, staff and patients alike. It's not about the money that can be made, but how to utilise each opportunity to its maximum.
I found this workshop very interesting and valuable to my position as a Dental Assistant. It was very motivating and I look forward to going back to work and sharing/ using these new skills.
I really enjoyed the two days and as practice owner was encouraged to see active participation by all my team - even the more junior.
I find that this course is almost essential to a new graduate as it gives insight into the ways of private practice. Fantastic course, fantastic first stepping stone.
Thank you so much for all the support in the last 3 days. I really enjoyed the brand new world of dentistry and I hope I can improve my PrimeSpeak skills as soon as possible.
The course is brilliant. I have done numerous other courses in the dental field on how to communicate and this course has moved the conversation to new levels.
The Practice Owners Workshop is a must do for every dentist. A new way of looking at patients, a fun learning experience and hopefully the winner here will be the patient.
An awesome course. 24 years of dentistry would rate the information in the course as the best decision to attend. 'Must hear, must learn, must practice, must do, must grow'.
It is always a pleasure to revisit these workshops no matter how many times we get to do them because otherwise we all have a tendency to go back to doing things the 'old' way.
I feel more confident in my duties as an associate dentist and providing services to my patients. The concepts which Prime Practice has introduced are universal and can be applied to our daily lives. After attending this workshop I feel like a better human being.
Prime provides a great platform to help raise the profile and value of the the dental hygienist in the practice - this leads to happier, more fulfilled and motivated hygienists and this in turn is passed onto patients. This can only be a good thing.
I've really noticed in this workshop how far we have come! Revising the things we have changed has helped us realise how much these things have improved our practice and the way we work. Although we do still have room for improvement, we will get there! Thank you
Prime is always inspiring. It allows us to check our progress and put in place changes/ upgrades to improve not just the practice but each team member as an individual.
A fabulous workshop that brings the team members closer together by encouraging openness and transparency.
Awesome. A new method of patients asking you for treatment options, rather than dictating to them. Looking forward to the challenge.
Communication excellence!!! PrimeSpeak fills the gap between clinical skills and case acceptance. An awesome course that dentists should attend.
I found the ideas and processes presented in this course very practical and relevant. Learning skills as a team has inspired me to improve my own performance and will enable me to motivate other staff using language we all now have experience with...opportunity to communicate with other practices and learn how others handle similar experiences.
This workshop was an eye opener for me. I have been in this profession for the last 14 years and I have not had a chance to improve my skills in this area, which is equally important. I strongly recommend this workshop to all dentists and their team. I am looking forward to attend more Prime workshops in the future.
This was my first time at Prime and found it as educational and enjoyable as my team members had told me it would be. Looking forward to the next workshop.
Prime is a place where I can share my ideas with other practices and have them validated.
I have found this workshop to be most informative and useful for our surgery. It will be easy to implement. Over time I can see that this workshop will be extremely beneficial to staff/dentist and most importantly patients, helping us to run more efficiently and work as a closer team.
Workshop 1 is a very comprehensive introduction in understanding numbers and how they impact on practice growth. Having a vision greatly assists in clarifying where the practice wants to be. Working on communication skills relating to feedback was a great help to enhance leadership skills. The two days were really worthwhile and inspiring.
I gained more from the day devoted to leadership than all the leadership training I have had in the past. Surprisingly beneficial! My expectations were easily surpassed and I found lots of excellent ideas to take back to my practice. There were a lot of 'light bulb' moments.
A wonderful opportunity for personal development that can only make everyone involved feel better about what they do in their professional as well as personal lives.
An exceptional management course that provides comprehensive resources to promote a positive impact on your practice, at your own pace, using your own philosophy.
Messages are clear! Straight to the point! Good presentation and support. Everyone will find the content useful in their practice.
I have attended Prime workshops on numerous occasions and have always found them interesting and enlightening. I always learn something new at each visit. The trainers are very competent and manage to make the course content interesting with our participation.
Once again, brought the whole group together to form the team. A great overview of all we have learnt, applied and not applied. Highly enjoyable and entertaining.
As I have said throughout the course, joining Prime has remained one of my best decisions yet. The ripple effects in other aspects of my life have been profound.
It's been worth every second and cent.
Another excellent workshop - great delivery of so many concepts that will have a big impact on our practice.
A very informative and well delivered workshop. Amos was great - very constructive and positive. I really like the 'Prime' approach in particular as opposed to being 'pushy' or 'salesy'.
A brilliant job, it was a fun learning environment. Time flew leaving me wanting to know more. Allowed for question and answer time also.
This was the best, most useful course I've been to. I have learnt more today than any other course. I am heading to work on Monday re-charged and with the skills to make a difference. Very applicable to hygiene and the team as a whole. A great team course, thank you.
There is no better practice management program than Prime! Move your practice to the next level.
I feel excited and I get the sense that my team are also about the changes that we can implement from the workshop today. It's good to feel focused and on track.
Once again Prime has added value to my practice and exited my staff.
I have found attending the Prime workshops very helpful in learning and taking on more skills within my practice. You give me a better understanding on how to run a practice and the importance of patient care and team training.
The changes within my practice so far have been great. The team have enjoyed and looked forward to each workshop. They feel more valued by taking them along to the workshops and involving them in discussion and practice planning.
If you have no idea how to incorporate a hygienist into your practice - this is a must do course. Get your Gold License with this one day course!
I have gained plenty of valuable techniques and knowledge over the past 18 months with Prime that has improved my patient management. Thank you.
Prime delivered new concepts, ideas and strategies for us to incorporate into a practice that 'made sense' and would result in a happy, friendly, professional and profitable business and place to work.
An excellent workshop that involved everyone in a constructive manner, presenting concepts, ideas and principles in an easily understood and practical way.
I wish I could have taken this course a long time ago.
I've been taking clinical workshops and seminars for years and I never felt that a workshop will change my thinking and attitude towards my practice and my life as I have felt after this workshop. An excellent job.
Its a huge three days! If the team implement one quarter of what they have learnt, their working lives and our practice will improve 100%. It's an injection of motivational fresh air. Thank you.
The trainers are inspiring. What they have spoken about can be used in all of areas of life and how we treat people. I will certainly be taking this back to our team.
PrimeSpeak provides the dentist with the tools to change the way we communicate with the new patient, allowing us to overcome the usual obstacles that prevent the patient from receiving the best dental care you can provide.
Being part of the Prime Practice program has given me an insight into how good my practice can be and has set me on a path where I think I will be more content and secure with my practice.
Very well presented in a format which is easily understood with both verbal and visual input. Also the role plays have made it easier to see how all the concepts can be implemented in my role as a DA. It was great! There are concepts for all roles in the dental pracitce, something for everyone. It's been great for team building as well.
My staff members experience was so positive. The five of us have spent all breaks, meals and evenings just discussing the workshop. It is fantastic to see my staff so enthusiastic.
PrimeSpeak was able to change my way of thinking about the way I convey dental treatment to patients. It made me aware I am responsible for my patients behaviour and gave me some brilliant tools to improve the message I, ideally, would like to get across. It has allowed me to have the ability to avoid rejection in the clinic, which is something I have struggled with. I look forward to using these skills and observing the success.
I feel exited to pick out the pieces that apply to my role as front office coordinator, but also to be able to assist the dentist with the back up of information that we need to give to the patient, or importantly to just listen to the patient and assist with notes. Thank you.
I found that PrimeSpeak presented me and other team members with a major paradigm shift. I thought I had (after many events and communication training) an excellent patient/operator style. PrimeSpeak showed me a way to honour my desire to empower patients to really own their own choices for dental health.
Ultimately career changing!
This course solves the age old dental problem, that is how to influence patients to accept better treatment options and how to deal with rejection without the dentist feeling like a loser.
I wish I had done this 25 years ago. I thought I was good at presenting treatment plans. Now I realise this isn't good enough! A total paradigm shift in thinking. Thank you.
I can honestly say I have never seen anyone put as much of their heart and soul into the preparation and execution of a seminar as our trainers have over the last two days. I cannot speak highly enough of their efforts and I certainly do appreciate their going beyond the call of duty to ensure our staff received their message. I am extremely optimistic about our chances of success, especially with an excellent coach to help us along the way.
Workshop 2 was a wonderful opportunity for our team to communicate with each other outside the busy atmosphere of the surgery, which led to a greater understanding of the pressures each experiences in their differing roles. The daily huddle has given us a tool to continue this back at work.
I confess I came thinking not another seminar. However it was full of most useful and practical information.
The course was definately an eye opener. I didn't know what to expect or what I would get out of the course. The information provided was extremely interesting and informative, it definately got me thinking about patient, operator, reception and nurse interaction with patients and rewording issues that arise.
This course/workshop has given me more than I had expected to get from it and I look forward to having further developmental workshops.
Sincere thanks to our trainer for explaining ideas well and especially for reassurance that changing things doesn't mean what we were doing was wrong. Prime is fortunate to have qualified trainers on its team and more importantly they do their job with passion.
This workshop was like nothing I have previously experienced - most enlightening to say the least.
Prime Practice has been very beneficial to me as I have not been in this type of office environment before. It has made me a lot more comfortable in starting my new position.
The two days I was at Prime I learnt so much more than I expected in all areas. Everything that was said by the Prime team I'm taking and I'm going to use this at my work place. The information was very useful and glad I understood all of it. Thank you for all your help.
Thank you, I was very happy with the presentations. I appreciated the relaxed environment and the constant participation; helped keep things constantly interesting. The programme has certainly been an added bonus to my career - I feel I will now be a clinician who takes more time in 'knowing' my patients and not just be focused on the clinical needs.
I was impressed by the course content. It was involved and kept my interest throughout the two days. After many years and many practice management courses, this course addressed the team very well. It gives us all a sense of ownership in the dental practice and its success.
This is the first Prime Practice course I have ever attended. I found it very well organised. I have walked away today with new views and skills to which I can practise within our practice. The trainer was very good trainer and I would be happy to attend another course.
Prime has transformed our practice greatly. The benefits are felt by all. Our staff are much happier, empowered and well educated. I personally feel empowered too. Thanks.
Thank you for your time and very instructive seminar, I believe I have found a lot of information to help me in my job role.
It was a good experience to get all of the team together out of the practice, sharing with other practices and receiving training. Good one.
This has given us a mountain of ideas to work through. The content was very relevant to issues in the practice. It is good that we can customise to suit our situation.
The workshop has been very informative and motivational in the areas we have need for improvement. Very inspirational and will have lots of great ideas to work with and action. Thank you for a great two days.
Prime is a positive coaching workshop for our whole dental team. The knowledge and skills development we have learnt with Prime has been a wonderful experience. Our dental team has bonded together for our practice to reach our goals and grow together for a professional outcome. Our trainers and coaches at Prime are exceptional and inspirational, I can't imagine working in a successful practice without their help. Thank you.
The constant attention to ensure PrimeSpeak is kept 100% applicable is fantastic and it has completely changed my clinical practice.
The experience available to you during these workshops is invaluable!
One of the most productive workshops! I enjoy being so involved! Thank you
It was good to see my production and motivates me to increase production. Good speaking tools have been learnt to use with both my patients and with my fellow team mates and principal dentist. It's good to know we are all working toward a common goal.
A very useful workshop. We have a number of new staff who have been quiet and not really contributing to meetings. The exercises were great in helping these members open up, become engaged and ultimately providing solutions and taking ownership for those solutions.
At first I thought that it would not be useful. However it was totally different. It was a wonderful experience and I'm learning a lot since I started with Prime.
I have been attending Prime workshops for 7 years. I still leave the workshop with a wealth of knowledge that I can put into practice at work and at home, it's awesome!
As always, easy to follow and understand! Enjoyable and good audience interaction. It was very good to revisit already implemented procedures to pick up new skills.
Not only was the workshop very helpful but the interaction and comments from fellow practices was also fantastic for ideas and implementation of training in the workshop.
It has been a very worthwhile program and has been great to be able to bring all our staff through the full two years. We have implemented a lot of new procedures and it has changed our practice immensely.
We have come a long way in two years and quite often getting our ideal day. My job is more rewarding with more out of surgery work being done and have learnt to give more feedback.
For my first workshop I had no idea what I was in for or what to expect. Throughout the two days I relaxed and learnt a lot about my team and myself. The trainers did a fantaistic job.
A slow gradual improvement but solid changes have occured resulting in better care of staff and our clients. Personally I understand myself more as well as my work mates and this gives me a sense of well being.
A good summary of recruitment procedures and has given me greater confidence.
This course was one of the best that I have attended. I found all the information useful and will be able to use the majority of it in our practice.
Lovely atmosphere. The trainers were very professional, knowledgeable and friendly!
I found this workshop very helpful and informative. A real eye opener for an up and coming surgery. I would definitely recommend this to others in and out of the dentistry field.
It has been invaluable to re-visit this workshop with staff who are relatively new to this practice. We have all benefited from a greater understanding of the systems that are already in place.
This workshop was presented excellently. I feel that my team will benefit greatly from the workshop and have a better understanding of the actions required to improve our services and customer care. I also believe that the team will now have a stronger sense of ownership for the business itself. It was great for them to interact and be able to compare ourselves with other dental teams.
An exceptional presenter and facilitator who was extremely approachable for all in our practice and enabled the workshop to be highly interactive. It was great as a dentist to be able to hear the knowledge and contributions from people in our practice - something we do not get to witness much.
Doing PrimeSpeak on the first two days of the new financial year, must be the absolute best way for a Dentist to start the new financial year.
PrimeSpeak provides a whole set of tools that not only allows the dentist to communicate to patients better, it also teaches dentists how to listen to, involve and encourage patients more. From this open and frank communication, optimal dentistry may be performed which is a win-win situation for both parties.
The trainer is a world class presenter who never fails to completely engage his audience. Role play and feedback was very helpful in learning techniques.
Role play was the major emphasis for the course and although stressful was a positive learning experience. Skill practice was the winner.
Very high standard training, presentation and professionalism of both coaches.
Hard work, but well worth it. I'm sure it'll benefit my practice and help us with case acceptance.
I found re-sitting this course very helpful. There were a few things I had been slacking on. I thought we were doing really well until this refresher, opening my eyes to things my practice and I can improve on. Cheers!
I wish I had done this seminar 5 or 10 years ago. This will change the way I move forward with my practice and organise my life and retirement plan.
This program has given me a lot of clarity on how an equity associate can be introduced in a mutually beneficial way. It has shown me the value of the process, is more than the actual value of the practice in dollars. Thanks for highlighting the positions and pitfalls and for the generous amount of information in the workbooks. I recommend this to anyone considering either buying or selling.
This program provides a great foundation for thought to maximise the wealth within your practice, provides a foundation for fair and equitable arrangements for assistant dentists with a view and a means to contemplate exit strategies. It is a worthwhile program for ANY dentist - employing or employed.
7 years ago I didn't know a thing about business management, finance, etc... (I was just a dentist) I sent my non dental physicist husband and co-owner of our practice to attend a Prime Practice course-we had a new baby, a 7 year old practice, a brand new location, huge overheads and I wanted a brief break to decrease my work load and bring new blood into my practice. I wanted a locum to PT ED and didn't have a clue about how to get there.
My husband came back and said 'you don't need a dentist, you need a hygienist and an urgent crash course on business management'. That was the end of a wish, I couldn't afford any! A year later I met with Prime Practice, and the rest is history. I've been a Prime Practice client over a 5-6 year period, I have learnt much, am still learning and have expanded my business many times over. I now have a lifestyle, an income and a true dream unfolding. To any dentist out there doing it alone, don't miss out on a golden opportunity to have a decent coach - its the fundamental of good wholesome learning.
The best course of this type I have attended. Lots of material to digest and I feel the impact of this course will only be realised over the next 10 years.
I feel educated and enthused by the information that was presented. I would not only recommend this to those considering a transition of a dental practice but any dental professional. As a junior I feel very fortunate to be in possession of the knowledge I have gained, whether I utilise this now or in 10 years time. The awareness this has created is invaluable in planning my career and maximising profitability and success. I can't wait for my next Prime Practice seminar!
The course EXCEEDED my expectations. The professionalism of all the staff and your system for presenting the workshop (with coaches in the room giving support and feedback) provides a fantastic model. I am feeling exited about the 'Prime Practice' experience! I particularly liked the 'what to do when you get back to work' - leadership in action. Often you get good ideas at courses but no suggestions on how to implement them. Thank you.
Joining Prime Practice has been a real wake-up call for me and how I run my practice. I would strongly recommend any dentist consider it to improve their business.
I found this so valuable in realising the things I have not been fully implementing, however I can now leave with a renewed effort to keep working on these things.
I found that both lecturers and their supporting team were very receptive to all answers and suggestions from participants! They really applied all the principles they were discussing. It made for an open and interesting learning experience. This was an amazing workshop.
It never ceases to amaze me how much we keep picking up as a team each time we continue re-doing this course and going over the information.
It is always a pleasure to attend a Prime course. The information is invaluable in preparing a valuable team. The team response during the day was great with comments such as 'we need to take this back to the practice and implement'.
It is always good to come back and review the workshops. I gain something new each time. It is also good to get more perspective on the role of front office coordinator, giving me more empathy for their position when we are back at work.
After 25 years it's great to know we have some good systems, but more importantly steps to improve old ones. I wish I could bring our whole team for a day with Prime! Well done and thanks.
As a dentist I really wasn't sure if I should be at the course with my team but I'm so glad I attended. The trainer was a communications champion and we all picked up so much again from the presentation. My team is now enthused to become even better on the phone in converting patient's calls into appointments. Thanks again for such a professional presentation and connecting all the dots for us.
I must admit when my boss asked me if I wanted to do this course I thought what can they teach me that is different to what I do now and how I do it? Well, I learnt so much! Prime was very knowledgeable and interesting. I will definately let my employer know if there are any more courses, I would be happy to go. Thank you.
A paradigm shift in the way we approach new patients and the most effective communication tools I've ever seen!
Having taken many years worth of management classes for the dental office and learning many 'scripts', I found PrimeSpeak's method of honesty and education to feel much more natural for the patient and practitioner. It is a relaxing method of communication that is non-confrontational and information-based. I think it gets back to the basics of teaching the patient what they need to know to make an informed decision and allowing them the right and freedom to choose what's best for them at that time. After all, that's what we're supposed to do.
If you think you are successful when you have 80% case acceptance and 20% rejection, think again! With PrimeSpeak you will not have rejections! A great new approach of communications and patient examination.
I hope that applying PrimeSpeak principles will ultimately eliminate the constant struggle to 'win' a patient's acceptance of treatment. How nice it would be to be a part of a more relaxed AND successful practice using honest, sincere priniples. I was fascinated from beginning to end!
PrimeSpeak has opened my mind and blown me away with all the possibilities of different communication techniques. PrimeSpeak has given me many tools to use from the toolbox. The course is intense, well organised and by the third day all the puzzle pieces come together. Life is a challenge, now the challenge is to take this knowledge and apply it to as many situations as possible. Thankyou.
The last three days have been very insightful in helping to understand new steps to help our whole practice grow and become more successful...It's a whole new way of looking at how to communicate with patients, and the teachings will also be helpful in dealing with everyday life with family and friends. I've gotten so much out of the last three days and now I have to go away and make sure I help implement these into our practice. Although I am sure we will get all the help we need from our coach.
Our practice has been with Prime Practice for quite some time now, so I wasn't sure how much more I could really learn. The answer was on the last slide of the presentation 'the learning has only just begun'. It has been so helpful to get into more detail about the strategies and techniques and how to apply them in different situations. Now I'm just looking forward to PrimeSpeak 2 to 'cement' all this.
I have been going to Prime Practice workshops for approximately 3 years and still learning, working out how to keep my Principal Dentist on track of his goals to be able to support him and the team.
I guess many of dentists would like to be seen as caring and friendly. At the same time we also want to be practicing the dentistry that we want. PrimeSpeak helps me to achieve both objectives. I am confident that now I can practice my type of dentistry where my patients totally understand and agree that I am a friendly and caring dentist rather than second hand sales rep.
First of all I always love courses run by Prime Practice. Most of the team have met me before and it's great when they recognise me and ask how things are going. We were already using some PrimeSpeak techniques prior to this course, so although I had an understanding of the techniques the last three days really clarified each technique for me and the sequence to use for the best results in a new patient exam.
Coming out of the dental assisting course and coming on board with the team, I have been really fortunate to be able to have the opportunity to attend workshops at Prime Practice to improve communications, leadership and interpersonal skills. It helps to tackle difficult situations at work with an outcome where both team members and the patient are both happy with the end result. Thank you for an informed and eye opening conference. I can't wait to implement these ideas at work.
To be honest, I was a little sceptical initially, expecting it to be a sales pitch. However. PrimeSpeak has equipped me with the skills to communicate more effectively but still being honest and entirely down to earth.
I am extremely exited to implement the Prime Practice management procedures. I feel that these ideas and concepts will take the 'learn the hard way' out of doing/running business. I feel that my investment in this course will be returned tenfold in an improved quality of life/work relationship and this will result in increased profitability.
Great programme! I have learnt how to manage the front office so it runs more efficiently. All staff know exactly what is expected of them and things run more smoothly. Stress levels have decreased in some areas. Communication between staff and patients has improved. Prime staff are friendly and run great workshops.
We operate much more efficiently. I feel more confident relating to staff and patients. Even a busy and profitable practice can benefit greatly from the Prime Program. We can maintain ethics and still increase profitability. It has been good to have a designated monthly mentoring time.
Gold star! More group interaction to discuss and purge our issues. Good activities, great location and food. Very coherent and together course.
As a new graduate Hygienist/Therapist, I found the workshop to be very beneficial in assisting my development towards becoming an operator who can provide optimal dental treatments for patients. I found it motivational and empowering and I am thoroughly looking forward to trying these new techniques out next week!
Prime Practice has shown us where we have been deficient in our systems, procedures, communication and teamwork. Prime continues to challenge us and help us set and achieve the goals we set out to do ourselves.
Prime has finally brought the concept of Business Management and growth to the Dental Industry. After all, a Dental Practice is a business. You need goals, systems, well trained staff - and most of all the time to dedicate to all of this. Taking time off for workshops lets dentists do this. For those who can not take/find the time to train staff - Prime does it for you, brilliantly. The combined qualification, experience and dedication of their consultants is the best I know of amongst all the Practice Management organisations out there. They have educators, pshychologists, dentists and dental staff - all the skills and knowledge you will need. Their dedication to making your practice a success is unquestionable! They also teach you a whole and balanced approach. These are things you will never learn at even the best University!
I consider myself to be very fortunate to be working in a Prime Practice. Not only has Prime helped to create a work environment that is highly productive and successful, it has helped bring together a team of dedicated staff that all strive towards common goals. I hope for as long as continue my career in dentistry I am working in a Prime Practice.
This course was fantastic. Very informative and well presented. I would definitely recommend it and think all staff should attend this training course.
It has been a positive and hugely rewarding experience. Every piece of the programme is extremely relevent to our everyday life. It's made everyone's life easier.
I have found Prime for me personally to be of great personal development, in regards to organisation, understanding the practice, the dentist, the patients and what motivates them all. The organisation and communication that has become part of our practice is refreshing and invaluable.
This was our first revisit and it was fantastic to come back and do the things we had not picked up first time. Improving what have and had the satisfaction that we have implemented many things since starting Prime. Thank you for lifting us to a new level and uniting the team.
I feel comfortable going back to work and practising some new techniques. I feel it's good that I have taken the course after only working one week as I can implement this immediately. I felt there was a good balance between group work, discussions and lectures.
What a great workshop. Reviewing what is already in place and tweaking it to make it even better.
Excellent as always. Always a pleasure and a fun time. I don't know how I ever coped before without Prime Practice principles.
I feel strongly privileged to attend this workshop. I/we will implement everything in my work place.
The programme has helped with the direction of my practice. My staff have all benefited from the workshops and we are improving as a team. The extra income more than paid for the course fee. We feel well supported by Prime.
Everybody is starting to communicate and understand one another as a team, so I have given you "THREE GOLD STARS". It has been a good exercise on learning new skills and how to put things into practice.
Our practice is doing great and has improved so much. We are much happier as a team and have grown for the better.
I was really nervous prior to attending but to my surprise the staff were warm, friendly, engaging and interesting. Best training I have had in years!
This workshop was most helpful for the problems we are still shy to tackle. It was also useful for new team members to be formally exposed to Prime Practice teachings.
The last two days have been a lot of fun. I've been able to take away a complete different attitude to dealing with other staff and patients.
Essential skills for every dental practice team and much of which can be used in relationships in everyday life.
A spellbinding two days! I was feeling resistant prior to the third workshop but now I believe that the practice can move forward together into a new period of positive management.
I was absolutely captivated from the first word. The presenter captured my attention about our traditional methods of conducting a new patient examination and why we are being resisted time and time again. The approach is gentle, non-aggressive and utterly sensible.
I thoroughly enjoyed this course. It was very beneficial and although we have been with Prime for over two years, it's the fine tuning that is so beneficial.
This course helped to fine tune what we try to achieve in the practice. It proved you can always learn new techniques.
I really enjoyed the course and the concepts explained. I always feel I can learn something new to take back and implement in our practice.
My team and I have had a wonderful experience with Prime Practice. The management program has had a huge impact on the success and growth of my practice. Not only do we get a lot of patients that come to us now for treatment - but we get the right kind of patients. My Prime consultant has worked with me and my practice to help us design and implement several comprehensive practice management tools that have yielded fantastic results over the last 2 years.
Prime training has allowed me to develop communication skills with patients and has resulted in happier patients and increased appreciation of treatment performed.
I have joined a practice as a dentist who had already been implementing Prime Practice and found it to be a well organised, happy and productive place to work. The workshops I have been to have been informative and interesting and I have used a lot of the strategies in my daily practice to the benefit of myself and my patients particularly in the communication and leadership area and new patient exam. The consultants are professional, friendly and approachable.
Initially there was a lot of resistance from my staff but this workshop has shown that they are 'on board' more than I realised. Prime has helped me get more organised and increase my leadership skills.
I really am appreciating the value and volume of such useful concepts which have enabled Nina and myself to build a framework to support our team.
Another extremely useful workshop packed full of applicable practical tips.
I certainly feel this has been a very thought provoking and challenging two days. I can see many changes that need to be made and I can clearly understand why they need to occur.
I am really enjoying the program. By becoming a better leader I can see my practice change for the better. Even after several management programs there is so much more to implement and improve upon. Constant change to improve for the better equals a happier team and great patient service.
I thoroughly enjoyed my two days in the Prime Workshop. It has fired me up to implement all I have taken from these days, a great team spirit and effort was made! Thank you!
This was the most useful and enjoyable workshop I have attended. My attention was grabbed right through both days. We were involved at all times! Thanks!
Another fantastic workshop; lots of learning and implementation to be introduced into our practice.
I continue to be impressed by the presentations and now I know I have made the right choice in engaging Prime!
Another informative workshop! It will be an exciting challenge to incorporate the changes and see the positive results.
I am reasonably new to the industry, and I found that the information supplied gave me a lot more of an understanding and a better way to interact with patients.
Forced me to sit back and look at what we are doing and improve in areas where I was unconsciously incompetent.
I have enjoyed the program from Workshop 1 to 10. Every workshop has been fun, exciting and above all informative. Prime has been a great experience for me and has helped me personally to develop. The systems and procedures, the communication skills and the staff focus has helped me once again enjoy my dentistry.
It always seems to be very topical and just what we need at the time. The 30 months has really flown. We have done so much that there is no way we won't be doing the Master's program!
Doing the Prime Management Program has been life changing in a most positive way, both professionally and personally. Thank you all and I look forward to ongoing improvement and further development on the Master's Program.
I have always enjoyed the interaction and the company of all the Prime staff: their encouragement, support, example and enthusiasm. I can't imagine not continuing and trying to implement the many systems and skills that can only benefit our practice and our lives.
I always find tools provided in these workshops always increase my level of motivation to improve our practice. And it is always refreshing to get a new perspective on how to approach our work.
I feel happy I participated in this workshop although my first thought was what am I going to know more than what I already know. Truly I learned a lot and I thank all the speakers. They were excellent!
Helped me realise how I can better help my patients without "selling". I learnt how to communicate with patients in a way I never realised could be improved.
A very informative course. It should be done by all dentists, hygienists and front office staff.
Well presented and very interesting information that was useful in making me more effective in hygiene/patient communication.
I am impressed that it was left for us to decide whether to implement procedures into our practice as we see fit. The trainer was excellent in speaking, explaining and presenting.
An excellent experience - very interactive training. I learned everything I wanted to learn: good coverage of topics, good question time and a very good presenter.
Another excellent and extremely valuable course. All team members enjoyed it and we know we will be much improved because of it.
Prime helps me to motivate myself and all my staff. A very valuable two days!
Like all Prime Workshops, this workshop presented a wide range of concepts, some familiar some new but all with an effect of stimulating new awareness of where we are as a team, and where we could be or want to be.
I would never want to work for a practice that was not involved with Prime. I always leave enthused and energised to go back to our surgery.
The workshop opened my eyes to all the leaks in my patient retention.
The trainers kept me interested and entertained the whole day. I'm left feeling motivated and excited to start practising these skills in our practice.
This course was very helpful, and will help me to keep control during phone calls and allow me to empathise more with our patients.
The day was informative. I've learnt a lot of skills which I know I can utilise in our practice. A friendly atmosphere and good learning environment.
As usual, a well delivered workshop, informative and helpful. New ideas developed and hopefully will be implemented within our practice. Prime's positive approach leaves me feeling positive too.
Anita was, as always, engaging and fun. Course was a good follow on from the Front Office Training. I'm looking forward to the next course!
Thank you! I feel a lot more confident now to deal with different situations over the phone.
I look forward to practicing these concepts and seeing results. The trainer was great and inspiring. Many thanks!
The trainer was fantastic to listen to. My main role in our clinic is to handle all our inbound calls. This seminar has given me some very useful tips to make this responsibility a lot easier and satisfying. I thoroughly enjoyed the entire day. Thank you!
Thank you Prime Team, it was great to find new ways of handling new patients over the phone. I look forward to practising and mastering these new skills!
... the atmosphere was very friendly and welcoming. It was a very constructive workshop and very enjoyable! I would definitely recommend Prime Practice seminars to others.
I loved listening to the trainer - very easy, informative and comfortable. I felt I have learnt some wonderful things to practice in our office, which will help a lot! Thank you!
Well presented material with apparently very sound and well researched information. Very useful and practical that can be used tomorrow in the practice.
A very easy to understand system of introducing an employee dentist to buy in. Works in favour of all parties, not just the dr/dr but staff/patient as well. The trainers do a great job in making it a simple structure which is profitable for all.
Prime Practice has opened my eyes to the value in my practice that I have previously ignored. I fully expect my actions following transition advice to be the best business decision I ever make.
I had no idea there could be so much profit in transitions if done correctly, and that applies to seller and buyer.
This is my second time taking PrimeSpeak1. It is so important to me to take these principles and apply them to my practice and my life, that I felt it necessary to retake the class and bring my wife (who is also my office manager). I have always thought of myself as a patient-centered dentist, but PrimeSpeak is giving me the skills to help my patients and empower them to make appropriate decisions regarding their dental health.
Finally a course that leaves you feeling good about guiding a patient in the direction you would like to take them but with them ultimately making their own educated decision. That "aha" moment! I can see a definite increase in case acceptance by applying learned techniques.
A total paradigm busting experience that promises a lot of success. Changed every thought that I have ever had about dental treatment acceptance. Can't wait to go home and work with this information, with my patients, my staff and my family.
I found this course to be full of common sense that I can apply in my personal life as well as my work life. It will take time to reprogram my brain but I will definitely try so that I can take my way of speaking to people to a whole different level. Thank you!
I have a "successful" dental practice but I see the potential in this system to give me success without having to "sell" anything. I love this concept!
Over time the new patient exam and consultation process has evolved in our practice. I felt we were fairly effective at 'convincing' patients of the treatment they required. I realize now there is a much more effective technique and process. A process that leaves me as the dentist and my patient in a better position regardless of the decision the patient makes. I look forward to learning and practicing these new methods. Thank you!
PrimeSpeak has defined a new approach to patient communications that will greatly improve our practice. Our team leaders and the doctors can now speak the same language to patients in such a way that gives the patients the best way to make a dental decision. We are excited to return to our office and practice "primespeaking".
PrimeSpeak has provided our team with many new approaches to the things we already apply in our practice. Thank you for the creative thinking and a fresh twist.
This is a great course! It is completely different from what we used to do in our office before. We had only 50% treatment plan acceptance rate. I am very positive that your approach will help us to increase treatment plan acceptance, make every patient happier and retain more patients in our practice. Thank you very much.
This course has really made me think about how I present myself to my guests. It is making me evaluate how I interact with all people, let alone my guests. I think PrimeSpeak is going to be a lifelong learning process. Thanks for the introduction into a new way of communicating.
Very interesting and informative. A brilliant way to increase acceptance.
PrimeSpeak has given me the opportunity to open the communication gates and let the treatment plan conversation flow in the direction of where the patient and I both want it to go while eliminating the pressure throughout.
I wish I knew this course information 20 years ago. How much different my practice would be today. It's all part of the journey, I suppose. You have filled in many of the gaps for me and my team. We will now be better able to serve our patients by being able to better utilize the clinical skills we have learned at Primespeak and improving the lives of our patients. We have learned a process whereby patients can comfortably see the condition of their own oral health the same way as my team and I view it, and be comfortable in what can be done to improve the condition or problems which are present.
The appeal of PrimeSpeak to me is the absence of 'selling' - and, although I will have to practice to become skilled at it, the process feels right. It is a nice, gentle, honest approach to patient education and decision making. In two words:win-win.
Having nearly completed the initial three days of PrimeSpeak, I am feeling both excited and a bit overwhelmed. This course is loaded with so much information that considerable time and thought are required to put this powerful information into practice. I feel confident that new patients with complex dental issues will be much better served in my office as a result of this information, and my business will prosper as a result. Thank you to all our colleagues from down under!
PrimeSpeak is fundamentally different from 'case presentation' or 'sales' courses... Instead of just accepting treatment recommendations, the guests will be demanding that advanced doctors love the ability to deliver. The best point is there is no rejection or loss of relationship with PrimeSpeak methods.
The trainers did an awesome job! Although at times I felt very overloaded with information, I know once I re-read the workbook it will fall into place and I am very excited to see it in place at our practice.
It was one of the most inspirational courses I have attended. Absolutely non-aggressive, non-scripted and non-invasive. I am very impacted by the experience and would like my fellow dentists from India to experience the ambrosia of "PrimeSpeak".
PrimeSpeak is totally revolutionary! It rewards exponentially as we use more of it. It is a skill anyone can develop with some effort. We are truly fortunate to have PrimeSpeak available in Australia to learn from.
I can't wait to use these techniques in my workplace. Very insightfull and useful. An ideal way to both communicate. It has filled a lot of gaps in our communication with our patients.
Extremely relevant, I highly recommend to dentists of all levels of experience. I wish this was taught to me as part of the university curriculum. It is probably the most effective, relevant and helpful continuing education course I have ever done.
Having seen PrimeSpeak used in clinical situations I was aware of the potential for increased case acceptance and job satisfaction. With practice it will allow me to grow personally as a clinician but even more importantly as a communicator within my family as a husband and father of teenagers.
Staying awake in this 3-day course was absolutely NOT a challenge - the trainer had a way of presenting information in the most interesting way. The content of this course was equally interesting and fascinating. It will be a challenge to implement these changes in the way I communicate with my patients now. What I have learnt in these 3 days has irreversibly changed my perspective of "patient communication" - it is exactly that - learning to get the patient to communicate! Fantastic! Thank you very much PrimeSpeak team.
A wonderful learning experience - I look forward to mastering these very ethical and honest techniques to create a classic win-win for myself and my patients. The challenge in dentistry has always been to have patients want what they need. My patients will be the better for this.
The trainer is a master of his subject and I would challenge anybody to ask him a question relating to dentist/patient communication that he cannot provide a stellar answer to. I honestly have no negative comments.
Good information presented by a true master of communications. After 3 days, I am in awe of what is possible if the content of this course is applied to my practice. My only regret with this course is that I didn't take it earlier.
We have found the Prime Practice Management Programme to be an inspiration to us as a team. The Prime trainers stimulate enthusiasm and encourage us to achieve our maximum potential. Always professional, the programme provides you with the tools to implement systems and protocols to increase productivity, improve self and client satisfaction and create more structure and less stress! A++!
As a dental assistant I have worked in practices without Prime and have been in a 'prime practice' i am in now since the beginning. I can say I wouldn't want to work without it! I can see the benefits it has had all around... for patients, the dentist and me! More structure, less stress! It has made me feel a more valued member of the team and in a practice I would want to stay!
If you feel your location and financial circumstances won't allow you to have the best benefits from Prime Practice Management consultants, then my experience proves the opposite! What I barely dared to expect from the program has been exceeded by a big margin and you'll come out much happier and really grateful like I am.
Prime Practice has helped me in numerous ways. Firstly, the education and support has helped us increase the gross to 1.5 times the pre-Prime level (and increased net!). Secondly, the ongoing mentoring from Prime has kept me focused on my goals - which they helped me set. Thirdly, it has up skilled the team to be more involved, more "owning" of the practice. Our day is so much less stressed and flowing. Overall we are much happier at work.
We are now over two thirds of the way through our Prime Practice management course, and I can honestly say Prime has revolutionised our business. This positive impact has been felt in all areas of our business, but notably we have benefitted most from being provided with three things. Firstly, learning the proven systems and processes enabling large and long-term practice growth, and which gives us control over our 'dental' day. Secondly, being coached through a proven new patient exam which has hugely increased our patient acceptance rate. Finally, being equipped with the leadership and people skills to make our work environment much more enjoyable and much more stressfree. Importantly we now work 15% less hours, whilst at the same time our netprofit has increased 267% within 2 years. Prime's success lies in its proven methods for success, the skill of its excellent facilitators, its focus on implementation, and its strong coaching team who give real support, feedback and motivation along the way. It will empower you with providing the real and necessary business skills that they don't teach you at dental school.
Prime has been an invaluable resource in teaching us how to communicate effectively with each other and with patients. It has encouraged us to re-think how we run the practice on a daily basis, encouraging us to implement systems and protocols that make for a more productive, structured and enjoyable working environment, this in turn has meant our working week has become a lot less stressful. We can now be confident that we do not oversell and underdeliver.
If you are at the start of this course wondering...
Will this help?
Will it make a significant difference to my practice?
Will it do all the things it claims to?
It will require of your time and energy however implementation and application of the ideas provided will mean your results will exceed your expectations.
It certainly did mine. It changed my life.
As a dental assistant with 8 years experience I have attended many various skills workshops, none of which I found very helpful. I didn't know what to except from the Prime Practice workshops but have found they far exceeded anything I'd been to previously. Prime gives you the skills and confidence to deal with any issue in your practice, and the answers to all the hard questions. It is invaluable and I would thoroughly recommend it.
Since working with Prime over the last year our day is structured so we work within a time frame for our 8 hour day. Smoothe running of our makes a happy team as we are all working towards the same outcome! We also feel each person contributes towards the practice enegry and growth. Prime definitely changes a practice's outlook and outcome.
Since doing the Prime Practice Management course I have had happier staff, happier patients and most importantly a happy dentist. The practice has grown in patient numbers from referrals, increased case acceptance of optimal treatment and become more highly profitable.
All the Prime Principles taught are counter-intuitive so it will be very hard to achieve your ideal workplace without their valued coaching.
In the two year rollercoaster ride we have been on since we have been with Prime, we can honestly look back and say "we are better now". It has not been an easy journey but it has been exhilarating. Systems are in place which work well, better controls are in place, we work efficiently and effectively as a team and best of all we now work in a beautiful modern practice. We now have a good foundation and look forward to an exciting future fine tuning systems and evolving.
After many years working as a DA I have found the changes suggested by Prime Practice have improved my work day 100%. Although at first I did wonder if the changes suggested would work in a rural environment and in a low income area we have found the opposite to be the case. Our client base is enjoying the positive changes and are undertaking work I did not think they would be interested in.
I recommend the programme to all Dentists and staff. Many thanks to all the Prime Practice team!
A great day with lots of interaction and very relevant material. Both facilitators kept on track, and supported each other and the participants.
I always learn something new and continually benefit from reinforcing concepts through revision. Another great Prime seminar with great trainers. Thank you!
Wow what a dynamic workshop. This workshop has cemented my thoughts, that we run a well oiled Prime Practice. It was great to revisit and discuss the best way to manage and work with staff. Thank you trainers!
A great mix of information, activities and discussions. Well balanced.
We are now working as a cohesive team and building and developing from that. I feel confident that I will be listened to in a positive manner and that we'll go forward as a team.
At the start of my journey with Prime I felt that our practice was floundering and we weren't getting anywhere fast. In 2 years with Prime, our practice has taken a huge paradigm shift, we've implemented all systems that Prime has provided us. We are a progressive, cohesive practice. We all know where we are going and forward momentum and growth of the practice is immense. Dreams always occur when you have the ability to achieve them.
We knew our practice needed change but we didn't know what or how. Prime has helped us take control of our practice, identify changes we needed to make and then implement them to suit us. Our whole team has benefited as the practice has evolved and will continue to evolve.
Prime is for the team. It sets direction and implements systems to get there but for the key is the team involvement and ownership. The monthly calls with your coach keep you on task so you follow through on your actions. Looking back we have come a long way over the series of workshops, as individuals and a team.
I remember the heavy atmosphere of Workshop 2 where staff members around the room felt overwhelmed, resistant, angry or noncommittal with the proposed changes. Looking back at the journey of the last two years it is exciting and rewarding to see the results of a more committed, happy and cohesive team and a practice running smoothly with systems in place and a shared vision. It has been hard work but worth it.
The beauty of Prime is it motivates you both personally and professionally to exceed expectations on a daily basis. Every challenge provides you with the tools to take your practice to the next level. A fantastic journey!
Having taken on a new career as Practice Co-ordinator and after attending Workshop 2 I left feeling overwhelmed, full of resistance and nearly thought about crying due to the vast amount of information passed my way. However, after sitting back and taking a deep breath I put into place many of Prime's ideas. This has over time led to our whole practice running very smoothly in a friendly and professional environment. I love my job and thank the team around me and Prime Practice for this. Prime Practice is great and I attend workshops now with a very open mind.
Prime Practice has taken our team to a higher level of customer service, setting us apart from the competition and surrounding dental practices. Personally it has made me look more closely at the way I deliver patient information and present facts to ensure better rapport and treatment acceptance. Going through this process as a team has made us stronger and brought us closer together as we work towards a common goal. I would not hesitate to recommend other practices complete this process as the results and hard work are well worth it! I love my job.
I love the fact that Prime Practice course instructors employ a situational approach to solving individual issues. It covers a broad range and gives me wider perspective on problems other practices are dealing with.
Always very good information and great to take back to my practice.
The course clearly outlines important systems and procedures for our practice to implement. We can't wait to see the results.
Once again I leave the course fully motivated and eager to implement key concepts - watch this space!
Although I am not a dentist or involved in the practice, to understand the issues and changes my spouse is facing and engaging in gives me a place to stand to empower him in his commitment. I got so much out of it for myself and my life as well.
It was challenging and will be challenging to implement. I look forward to the 'ride'.
Prime continually challenges us to re-explore our areas of deficiency so that we can further improve.
Being new to a dental practice I found this seminar easy, helpful, informative, friendly and educational.
Our enthusiasm grew as the course progressed - Many new concepts - good ideas.
Once again I was pleasantly surprised at how much information can be gleaned from each seminar. It was useful to reinforce past procedures. The group support was great.
I am continually surprised by the ongoing amazingly excellent content. Clinical skills alone are not very effective without the very comprehensive soft skills taught by the Prime team.
I found the concepts taught to be extremely useful and informative. All of the trainers were extremely knowledgeable and information was conveyed in a easy to understand format. Thank you!
It's easy to lose track of where we should be. Revisiting workshops is an excellent idea! I honestly didn't think it would be this helpful!
I enjoyed hearing different ways to better our practice. It was enjoyable and fun.
Very useful revision for existing staff and invaluable information for our new staff.
Even after attending the Front Office Training course, I still found the last two days to be fantastic. I felt really comfortable contributing and have gained a lot of insight in all topics.
Thank you! You look like you are a good team that enjoy working with each other. Keep infecting others with it!
Very thorough and informative compared to other courses similar to this.
I found this course to be very informing, I liked the fact that we could do exercises and participate as things are easier to take in when we are involved. Thanks!
Thank you! Very thorough and easy to understand. I'm looking forward to the next workshop.
Very inspiring and useful - ready to learn more!
I feel that the trainers connect very well with the dentists and are wonderful at engaging my staff. The course has reaffirmed several concepts already discussed.
This is my third PrimeSpeak workshop and I'm still learning. Communication skills are the crux of dentistry and fine tuning these skills is extremely beneficial.
I can easily say that this is the best course on dental communication that I have ever taken... I am certain that it will totally revolutionize the way that I practice. In fact, I am rewriting all of my forms as I speak.
For the hundreds of dentists that have taken the "Niche Practice" course, Prime Speak is a perfect companion to this concept of practice.
Don't delay!
Thanks, yet again. Lots of ideas to try to implement to help us all be better at what we do. Thank you!
I like this workshop and i think it will make my staff understand me more than before.
I love it...I learnt a lot...Very well presented...
Very good, always done in very high professional manner. Good and very strong support.
It has helped me implement stress-free predictable days and given me the tools to confidently handle patients at all times.
I am totally motivated and inspired to be even better at my job - you have given me tools to improve our patients' perception of us and for us to provide the very best service we can.
I found this course beneficial in many many ways. Being new to this industry (4 months) it enlightened me to things I could do better and some things I will change. I feel it was really good that all members of our team were present as we will all be on the same wavelength. The speaker has a wonderful gift!
Well documented, great interaction. Staff were great at explaining things and displaying the 'skills' being taught.
Great course, would definitely do it again. All speakers were great, full of enthusiasm, kind. Made the day fun and interesting and not boring. Kept my attention. Excellent!
Really informative and interesting. I feel I will be able to go back and implement a lot of your suggestions. I am new to the dental field and felt that I have picked up some crucial tips to help me in my new career. I will recommend this course strongly!
Our F.O.C. is fabulous and has tried her best to explain these concepts. I couldn't really grasp it until this course. Once again, the visual aids, humor and talented speakers enabled me to really understand how to improve my performance, not only with patients but with my fellow team members.
I have been taught some Prime techniques on the job through my colleagues. Going on the course helped reaffirm what I am doing and brought me up to date with what I am not doing. It was thoroughly enjoyable and Anita + assistants were fantastic.
Very humorous, very informative. Provides good tools to deal with interesting situations and gives confidence to take control.
Excellent workshop - very clear explanations, reasons and results. It has given me more options especially with phone communications, cold calling - reactivation -recalls, etc. Going back to the dentist with suggestions on how to improve a practice that is very efficient already!
Thanks for a great course. Being new to the dental environment it is very hard. This course has helped me to understand the practice and things are making more sense. I would recommend this course to anyone who is new to the dental practice.
Very helpful hints on how to communicate with patients. Let us know that we are on the right track with what we are trying to achieve.
Anita is a great speaker, she brings lots of enthusiasm and knowledge. I thoroughly enjoyed myself (and learnt a lot) and will be looking forward to my next Prime workshop.
It was a very enjoyable and knowledgeable workshop. Fantastic trainer!
It was awesome; so helpful. Now I feel more confident in front office, and feel as though I can use these skills in other areas of life. I have benefitted from all the information during the days workshop. It was very interesting, and my attention was engaged the whole time. Thank you very much.
All speakers were very knowledgeable. Great course, great speaker, really educational. I love learning "Prime Speak", lots of awesome ideas to turn your patients around. Excellent communication skills. Warm, relaxing, "non threatening" atmosphere.
This is my 4th time with Prime Practice. I've learnt a lot from your program. It helps me to work happier and enjoy what I'm doing.
I really like the trainer Anita. Especially when she mentioned that Prime is not about making a lot of money but it's about working together happily and enjoyable your day. Prime has made me realise how important I can be in my team: excellent job! I love doing pre-brief and de-brief. It makes me feel like I'm a part of the team and can be more confident, not just a suction machine.
It's really great and helpful for me to attend this workshop. It's so informative and helps to improve my skills with patients.
This course is really informative and useful in developing and improving our practice.
Very informative and interesting day. Learned lots of communication skills and it helped me understand what the F.O.C.s are going through every day and how to best handle challenges. Many thanks to Anita for a great day!
Good to hear other people's views and concerns. These encouraged me to bring concerns to the fore in our group. Great day, thanks!
A great refresher for topics that have previously been covered by other workshops. It has been great to learn new skills and show how much we have grown with Prime.
Great to refresh and re-enthuse us again. Keep the journey going and not regress to the mean. Anita was a great presenter (again) and a very valuable day.
What a fantastic information filled day. The speaker was clear and took the time to answer every question in full.
Excellent presentation. Good practical advice and the workbook will be a very useful reference tool. The presenter was very engaging and totally professional. Most worthwhile day!
Learned lots of ways to increase the success of the practice. Also opened up my eyes to how patients perceive the different dental practice roles, thus helping us deal with them.
Great course, very well presented and set out. Covered a lot of material we can all use to our practice's advantage. Thank you for the booklet/handouts to take back - notes just aren't as comprehensive!
I found this workshop very encouraging and motivating. I like to keep a very positive, friendly attitude at the front desk and can't wait to implement a couple of 'gems' I have gained from today.
I am new to this industry and we have a lot of these concepts in place already. I found it was very motivating and reinforced why they are in place and how important it is to maintain a great relationship between staff and patients to have an enjoyable day for all.
Michael was absolutely fabulous, so accomplished in all aspects!
Once again I have heard many things that will help us run our practice more efficiently, more enjoyable for us and to allow our patients to make their choice with much less pressure on the dentist (allowing the patients to take ownership of their problem).
Prime has made a huge difference for me in that I have been able to identify clear goals and very positive ways in which to achieve them. Communication with patients has become pleasurable and very fulfilling rather than repetitive and I no longer feel like I am "banging my head on the wall" trying to get messages through. Very effective and most definitely worth the effort involved.
Prime Practice has helped our practice to become more efficient and less hectic. The systems that we now use have helped us to become a better, less stressed practice and, as well as benefiting staff, has also improved our level of service to our patients. The process will continue to be ongoing as we are still learning to become a better practice.
As a rural practice, I didn't think Prime was going to help much. Once started I saw that there were a lot of things that would help us to become a happier and more efficient team. It took us a long time as the process of implementing systems was challenging, many times I wanted to throw it away and go back to the old way. After persevering with everything, it all started to take shape. Now I can't believe the way we used to work. My work environment has become friendlier, easier, and a more happier place to work.
We were a busy country practice trying to see and service as many members of our community as possible... and going nuts with stress!
Thank you Prime Practice for helping us increase patient satisfaction and lowering our stress levels. We now see more patients in a less hectic environment. Staff morale, efficiency and income is up. Down time, working hours and hours running late is reduced.
Wouldn't work any other way.
Extremely enlightening and should be implemented in all practices!
It is great to hear that Prime aims for us to be independent at the end of the management programme. Overall well done.
The whole course was extremely useful. I believe I will be able to function more effectively with new patient exams using the tools we have learned. Also, it applies to existing patients. Overall a great course and I'm glad I had the opportunity to attend. The trainer was excellent. He always addressed people's questions adequately and made it all easy to grasp in the end.
What more can I say other than "Fantastic". Very moving content which has sparked a lot of enthusiasm and motivation. I can't wait to put this into practice. Thank you very much.
It was great as a staff member to now understand where the dentist was wanting to direct the practice. Now, hopefully having the tools of PrimeSpeak myself I will be able to compliment and encourage the dentists.
I really enjoyed PrimeSpeak. I found everything that was discussed very relevant to what we can all use in our practice. The trainer was very helpful in explaining everything and made it very easy to follow. There are many tools we have learnt that we will be slowly implementing. The Prime Practice staff have also been VERY helpful and make great suggestions. I would definitely recommend this workshop to everyone. Thank you!
The trainer didn't just give me a pearl or two of wisdom but a whole sackful and I am glad I brought my staff to PrimeSpeak 1 as well. Three days of enlightenment and full of information that I will use for the rest of my practice years. Such an elegant and captivating speaker and I look forward to PrimeSpeak 2!
Enlightening insight into human relations. Practical information that can be implemented into everyday situations.
When my dentist asked me to attend this seminar with him, I jumped at the opportunity. However, I was a little unsure as to what the course would consist of. I am very pleased to say that it surpassed my expectations and I have learnt so much which I can't wait to begin to implement. I know it will be a challenge, but one which, with the support of our dentist, I am looking forward to. Thanks to all the Prime Practice team.
A wealth of information, that provides the tools for optimal dentistry, building long term and successful relationships with patients.
I have enjoyed this course thoroughly. I have been shown what I am doing wrong with my new patient exam, and I have been shown how to do it better. I cannot wait to get back to the surgery and start practicing. Can't wait for PrimeSpeak 2.
Very impressive, well organised and extremely valuable.
Brilliant! Totally met my expectations about case acceptance and patient communication. Techniques will also be helpful in all relationships in my life! What an eye opener and very refreshing.
Learning how to do full mouth dentistry is easy at LVI. PrimeSpeak makes it just as easy to get patients to say yes. You can’t have one without the other!
PrimeSpeak is a wonderful form of communication with the patient to present an ideal treatment without taking the stress or pressure of being too much of a salesperson. Thank you!
Full mouth consults are no longer stressful, they're fun. I feel like an artist just doing the consults. And I get to skip around the office after closing the case and high five the team.
Absolutely amazing! If one can master these principles and concepts, case presentation will skyrocket – just by utilizing bits and pieces our case acceptance has already increased exponentially!
I truly enjoyed all the information given. We all need to improve our people skills and communication skills. To help us be more effective in trying to get patients to understand what is the best treatment for them. You are all amazing at what you do!
PrimeSpeak helps you look at presentation differently, not just how any dentist would talk to a patient.
After attending this seminar I can see how PrimeSpeak can greatly enhance what we are trying to accomplish. We have learned new things and also how to improve on the things we have been already doing. Overall extremely crucial information for the benefit of expanding our practice. Thanks!
I found the course much more interesting and informative than previous courses we’re attended. I love the PrimeSpeak approach and think our office will greatly benefit from what we’ve learned.
I felt the course was very informative and will be very helpful in communicating with the patients so that we will both have a better understanding.
This course will take a ton of weight off your shoulders.
PrimeSpeak 1 was wonderful! I am very excited to get back to our practice to start implementing these skills. It was structured very well. I have a lot to learn but with these keys I know the success in our practice will go beyond our expectations. I look forward to this transition and PrimeSpeak2!
I am so thankful that my employer saw the value in the PrimeSpeak1 course so that he made the decision to send me. It went beyond my expectations. The speaker was excellent as was the information presented over the 3 day course. My eyes were opened to a new and more effective way to work with the clients of our office. It was also so nice to see how the trainer worked with his support staff – they really were quite the team! They were always available to assist us during the session and answer any questions. Thank you for providing such an excellent course!
This was 3 full days of amazing information. New skills are exposed that are sometimes mind boggling but seem to be very effective and make me excited about going back to the office on Monday to start implementation.
Overall the techniques, mental and emotional processes relating to human behavior and dental services make sense and are very well set up to be implemented.
During different sequences and training exercises, I was able to relate to our own process in our practice. I have learned that empowering doesn’t lie in being agreeable and building on peoples weaknesses, but in implementing techniques and skills to guide people to make their own decision and being honest and committed to their responsibilities.
Good seminar! Well done! Thank you!
The course was great. I love the fact that not only can you apply this to your practice but you can use PrimeSpeak in your everyday life.
PrimeSpeak is by far the best business management course that I have taken. It is so refreshing to find a course that teaches you not to “sell” but allows us to do larger cases and more treatment with less stress and patients that actually ask for the treatment. Thank You!
I loved your course! The subject matter was pertinent to both my professional and my personal life. The emphasis on caring and concern is what I believe every dental office should ethically provide to each patient. I am looking forward to future PrimeSpeak coaching classes.
Wow, I was blown away. I have taken countless practice management courses and utilized in-office consultants but I have never seen such powerful, seemingly counter-intuitive, and revolutionary material that every dentist and their team should hear. What an incredible paradigm! If you care about your patients, your team, and yourself and want ultimately to do the right thing then consider this course.
Finally – a program that takes all the pressure off selling and closing on dental treatment – what a relief. A program that fits all the pieces of the puzzle together in regards to communicating dentistry and molding the patient to accept responsibility for their own conditions. Giving them weighted choices that are rejection proof to us.
It is a relief to know that there is a program that is systematic about covering every aspect of diagnosing and presenting treatment where you can feel assured you’ve covered all of your bases.
I can’t wait to go home and start practicing the PrimeSpeak skills. I believe it can work and will work, which will ultimately change the way we practice and interact with patients forever. Just the idea of being released from my fear of rejection is enough for me to step out of my comfort zone and put PrimeSpeak to work! I can’t wait! Looking forward to PrimeSpeak2!
Many thanks for a challenging and very useful program. If one only implements a small portion of what is offered, a great positive impact must result.
I have participated in other courses like this. Both were uncomfortable and didn’t work very well in my practice. After PrimeSpeak my team and I were excited to go to work on Monday and start implementing these skills.
It was complicated, yet broken down into smaller parts to be easily digested. In the end the many parts of the puzzle were put together well. Thanks so much!
WOW! Without a doubt the most amazing course. A stunning method to relate to any patient that can only produce improved results in case acceptance. Very different and counter-intuitive to master the techniques, but worth a fortune to the overall effect on our practice.
This was a truly valuable course. Not only am I excited to go back to work to practice these new techniques but I look forward to using them in my personal life as well. I have always thoughtI am a poor communicator and I know this has already helped me identify specific reasons that make me so. Knowing these things is going to help me change them. Thank you! Truly an amazing course. You can’t afford NOT to take it.
PrimeSpeak to me is an entirely different way of communicating with a patient. It really is being “with” the patient instead of talking to the patient. Through self-discovery a patient determines their needs and asks for a solution to “their” problems. I recommend it highly if you are interested in being more effective in case acceptance.
An excellent presentation of counter-intuitive techniques that is a must for achieving higher levels of practice success.
PrimeSpeak is going to change the whole way our practice functions. Learning how to effectively communicate with our patients and getting them to actually want treatment is going to improve our production immensely. There was so much information in how to deal with every patient response – I’m excited to get back to the office to practise, and eventually master the PrimeSpeak skills.
The trainers were great in hammering out details and providing examples , and so helpful when we broke into groups and they had great solutions/suggestions to problems we were experiencing.
I felt this seminar will not only help improve communications with patients but also bring a positive change in my personal life as well.
As a person who has been a student of the psychology of selling dentistry, I have certainly broadened my scope of the nuances of patient interaction and communication. I am grateful to the trainers for his depth of knowledge and refreshing insight to dare shift us into a totally new paradigm.
We can’t wait to start implementing these tactics in our practice. Such a different way of thinking and approaching treatment planning with our patients. Very exciting material.
The doctor in our practice took PrimeSpeak1 before our team did. I watched and listened to how he communicated to our patients after that and how they were practically begging for treatment afterwards.
I am excited to go back and use these skills in my role as new patient coordinator and as a hygienist. It all makes such perfect sense and everyone wins – the patient, the doctor, the team!
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Makes case presentation honest and sincere – very ethical.
Very different from previous courses. I like the direction Primespeak takes. It makes more sense when I put myself in the patients' shoes. I will be practicing and implementing these techniques soon.
I enjoyed the program very much. I came away with some great thoughts and ideas that hopefully we can start implementing as soon as next week. The trainers were most helpful in their suggestions and I could tell they only wanted success for this program.
This course is very useful to me as it will correct (with practice and time) my strong tendency to give solutions to problems in my line of work. This course will also be of great value in my personal life., as well as make me a good listener as listeners do not think of what to say next when we are supposed to be listening. Therefore, many frustrating situations will no longer arise or will be greatly reduced. Thank you!
Having attended many courses over the years, this has been the best so far. I will definitely be implementing these new procedures when I return to work.
Effective communication with patients is critical in the practice of dentistry. Primespeak techniques give us a multitude of tools that will help dramatically.
Thank you for showing me that it is possible to run a dental practice and have a personal life and in such an enjoyable way!
I found the day very informative and easy to follow. The presentation was interesting and kept me keen to hear more. Entertaining and enjoyable. Thanks!
This front office course was great and educational. The presenters were of a very high standard.
Terrific delivery of a great deal of information! Very well worth it. Thank you!
The trainers were very well spoken and really knew how to deliver information in a clear, concise and enthusiastic way. Well done to you all and thank you!
Well presented in "plain" language, with a sense of humour - very important. Some great tips for some tricky situations.
Great day - day flew past very quickly. I will take some of these ideas back to our surgery.
A very informative and enjoyable course. I would recommend it to all staff in the dental field. The trainers engaged their audience and were great speakers, well done to a great team. Our clinic will enjoy trying to implement some of the concepts learnt.
I was interested the whole way through. I learnt a lot of things I will be able to take back to my practice and hopefully apply.
A great presentation, use of humor and clear communication. I enjoyed this training very much, Thank you!
A well organised course with useful techniques. Appointment concepts were most helpful.
The seminar was very informative and there are a few ideas I will take back to my practice, hopefully they will make our clinic run more smoothly making for a less stressed environment for staff and patients.
A useful and entertaining course. I will be taking back a lot of useful techniques to the practice.
I have enjoyed doing this course. It has helped to reinforce my belief in my role in the practice. I find all Prime Days motivating and enlightening. I enjoy sharing ideas with other practices.
Thank you for providing us with useful information regarding more effective ways to implement much needed changes at our practice.
Very well presented, enjoyable and very relevant to our current work environment and needs.
This is my third time doing this workshop. I notice that Prime is constantly implementing new concepts and improving materials. I always feel that I have learnt a lot and want to implement all the new knowledge into my practice.
I found this half of the course really entertaining and well presented. I especially liked revisiting this workshop to revise the ideas we talked about. The effective communication techniques will help a lot.
Excellent - a lot to take in but so many useful ideas.
Very enjoyable. I feel I can take a lot away for home and at work.
A very good course that was an eye opener. It has given my participants a very unique perspective.
I feel I am now able to manage patients and procedures more effectively and implement new ideas.
Once again Prime has motivated me to get back to the practice and "plug the holes."
As always the course was informative and gives me hope for "the ideal day."
A very well structured course. Provided me with an understanding and confidence to manage the front office. I can and will use a lot of the information and ideas in the work place. Very helpful.
My practice manager attended six months ago and explained the ideas she had learnt, some of which we have already implemented. I wanted to attend today with our front office coordinator and practice manager so that we can continue to implement more of the procedures and all know what we are trying to achieve together. An extremely worthwhile course I would highly recommend all staff attend, Dentists, DA and Office managers together.
A very informative course that changed the way I will help people over the phone and in the office.
An excellent presenter. The course offered excellent and practical ideas for the front office. This has been a fantastic workshop for me. I am relatively new to this field of work so my action list is as long as my arm, thanks a heap guys.
The importance of focus on the front desk is often overlooked and you have rekindled that focus and offered positives and incentives.
An excellent practice management program. Well presented and helped me - by answering many of my questions. The team at Prime Practice is great.
Excellent practice management ideas. Good emphasis on the importance of staff interactions particularly between the front office and the treatment room.
The trainers were great as they answered a lot of questions I had. The course was an eye opener for me. There were many things that I hadn't tried doing before but after this course I will take what I’ve learnt and bring it to my clinic.
The Prime team were very informative and friendly and I have no trouble referring other staff to this course.
Very enjoyable. Th venue was great, and staff helpful. Fast moving and activities were great!
Brilliant, enjoyed it so much. Very informative. Kept my attention. All practices should complete this course.
Very informative. Although we had a lot of the things in place already, there is a lot that we could still do. The Prime Practice team was very nice. Thank you!
Most impressive. I am able to understand staff issues from a different perspective and to work with them as a team. Thank you for a most rewarding day!
The content was excellent, well structured and exceptionally well-presented. The interest level was consistently high throughout the day. Well done.
The course is very supportive - Thank you very much.
Loved it all. Learnt a lot about how to deal and relate to other people.
This was my first Prime Practice course and I found it to be a fun, informative and effective course. I will take a lot from this course both professionally and personally.
Thank you Prime for widening my skills base and the bottom line success of our business.
Through going to Prime workshops we have been able to implement a lot of procedures and protocols that have made our practice run more smoothly.
Prime has made our business structured and more professional. It really helps us and our patients...
I have found Prime Practice both eye-opening and innovative. It has highlighted the weaknesses in our practice and given me the tools to initiate changes. It has been a very postive experience. Thank you.
Prime has given my practice direction, financial understanding and scope to grow and develop financially, professionally and socially.
The program has helped me understand the dynamics of creating a dental team that is motivated, well trained and supportive. We have a common goal in addition to personal goals which the program is helping us achieve.
As someone who has done this workshop before, I find revising things to be a great reminder and motivator. It is easy to slip into old habits and become complacent. This revision helps me to refocus.
A very valuable one-day course for the dentist or hygienist who thinks they know it all. A well thought out presentation. The presenter was excellent and succeeded to keep the entire room engaged. Well done.
I can't imagine my working life without Prime. How did we survive before we joined you? Thank you for all your input over the years, you have made my working life so much more effective and stress free.
I really enjoy the reinforcement of each Prime Course, always consistent messages and concepts. Thank you for your time and support.
Prime has given us the opportunity to control our practice in all aspects. We have been given the skills to give our patients the best treatment clinically and emotionally. Our staff is also feeling the benefits of a wonderful smooth running practice.
Although not yet perfect, our days are a lot more structured and better organised. There is still a long way to go but we keep progressing. There is also better communication between the teams and feedback is given now that wouldn’t have necessarily been said in the past. It’s also allowed us to expand into a bigger and better practice which we are all looking forward to.
Prime has helped me tremendously. Both practice wise and also mentally. I was stagnating (mid-life crisis) I guess and knew we could do better. My business partner and I bit the bullet and went for it. It was scary and daunting and it still is but at least we were and are doing something and funnily enough it is really working. If you think you are stagnating and need impetus I can’t recommend Prime highly enough.
Prime has been a great journey for my personal development, business, managerial and leadership skills. Every workshop was well structured to achieve the best out of these developmental skills. The systems and procedures, the appointment book control, the enhancement of my communication skills that Prime introduced to the practice was simply life changing.
I would like to thank Prime for helping me continue to enjoy every day I go to work. I would recommend Prime Practice Management Program to any dentist who wants to achieve the best out of themselves personally and for their staff.
Prime workshops helped me to learn about fellow workers likes and dislikes and to discuss problems in a different environment. Prime helped to better communication between dentists and dental assistants. Days are now more structured. In regard to more comprehensive treatment, patients are more aware and happy to proceed with the “ideal” treatment.
This course largely broadened my horizons about the running of a dental practice beyond being a clinician. Thank you.
Very informative and thorough. The presenter is a fantastic public speaker who keeps things lighthearted and entertaining. The venue was very nice also!
Attending the Front Office Training course has been an excellent session for new staff as an introduction to Prime Practice. This was an informative and sound education of why and how we have established policies, procedures and communication skills. This session has reconfirmed how far as a practice we have changed, yet revisiting training confirms success is a journey and not a destination – there is always room to learn more and improve.
I found the course very useful and will be happy to share the information with other colleagues. I’m sure lots of procedures covered can be put to good use in our practice. The trainers were very helpful and explained everything clearly.
I found the course very interesting and was motivated to keep listening through the great delivery of information. The course covers a lot of information and all questions were well answered. Overall, a great day and it was better than expected.
Well organised, good time management, good discussion, excellent speaker, well presented and relevant. Definitely taking away food for thought!
Very informative, good ideas that can be implemented. The speaker was interesting and kept everyone on the ball. Thanks!
It should be compulsory for dentists to attend this course in order to implement changes as a team.
An excellent course. I have seen a lot of these ideas in action and they work.
Very informative with lots of new ideas.
I have attended a number of workshops over a short period of time and I still find that there is always something new to take on board with every workshop. The team at Prime makes it an interesting and fun experience. I especially like that the Prime Management programme focuses on the whole team and not just the dentist, we are all made to feel we have something worthwhile to offer the practice. I thank Prime for the learning experience and journey they have taken us on and look forward to future involvement with the Prime team. Many thanks to the whole Prime team!
I found this course very good and it served as a reminder as to why I do things everyday. I also have a better idea how to manage a few problems we have been experiencing.
I am a dental assistant currently being cross-trained in all areas of our practice. I have never been to a Prime workshop before, I’m very happy I have come. I now understand a lot more about my practice and the reasons for our procedures. You were fantastic, had ongoing energy and you didn’t miss a thing. Thank you for this great experience.
I really got a lot out of this course as I haven’t been in the industry very long. It was very informative and helpful. There are a lot of points that I will take back to the surgery. The speakers were excellent!
We thought the seminar was really helpful for the practice. I will now feel more comfortable with handling phone calls, late patients etc. Also we feel we will be able to communicate better with patients. Very good, Thank you!
Being a newer staff member entering into an already established Prime Practice, today's course has re-iterated a lot of points, but have also pointed out some procedures that need to be adapted and also new ones that need to be implemented. The concepts to deal with the more difficult patients were very beneficial! All in all a great day!
A great course! A lot of information I can take away with me and use in the practice! I think we can now handle our patients better and reduce our Fail To Attends and cancellations. Thank you all!
All trainers were very patient, listened and answered questions given by the staff attending from the different practices. We will try and implement some of the things that we have heard at the workshop today.
Dentists should come, they would get a lot out of this course and gain a great appreciation for the team.
Very interesting and thorough. I learnt some interesting ideas and techniques to help with a smoother less stressful rmanagement of our dental practice. Hopefully I’ll be able to keep the dentists and patients happy now.
Great ideas! Eye-opening concepts and suggestions to use practically. Thank you!
Very well done and explained well> I have gained great ideas to take back to surgery. Presenters spoke well and the presentation was great.
It was a great course! The course was very practical and I would undoubtedly recommend my colleagues to attend this seminar.
Prime coaching and systems has given me guidelines and directions to implement some ideas that I already had and many new ones. If it wasn’t for Prime support through some very stressful times, I would be far less able to cope with the move to a new surgery and staff challenges. Prime is about the team and I never want to stop going to workshops.
Thank you. It is the best decision I have made in my dental life. Actually Prime has helped to change our lives.
I found the workshop very easy to understand and very motivational. It also gave me a clear understanding of where my new employer and team mates were heading with their ideas and the way they wanted to run the practice. The group discussions also allowed me to see a more personal side to my co-workers. It was definitely a positive experience that will benefit me professionally and personally.
Having started the Prime Practice course in 2005, I have benefited a lot. I have found that it has enhanced my communication skills, both with the patients and team members. I feel the practice has also benefited in many ways such as setting goals and working together as a team to achieve such as implementing tracking methods, upgrading skills across all staff members, which in turn helped to increase productivity and profitability. Personally the Prime Practice course has provided me with the opportunity to enhance my skills as a dental assistant and has also given me great confidence in my abilities.
A very informative course with lots of idea to take back to surgery. The opportunity to ask questions was very useful. Thank you!
It is early days for me with Prime but I can see better organisation and staff motivation increasing. This is having a very positive effect on the practice.
Revisits are very helpful; rejuvenates and improves understanding of concepts.
Great workshop. Fantastic presenters who were very engaging, hold your interest and have excellent tone and articulation.
Empowering. The increase in knowledge and skills will help put better systems in place. Initial training for leadership skills was excellent!
I'm so glad I don't have to feel like a sales person anymore. I'm anxious to see how implementation goes.
Thank you - this course, although challenging, has been very exciting. I'm looking forward to returning to the practice to share with the team some of these new ideas. The staff here this week was fantastic. I hope to see you all again for PrimeSpeak Two.
This course is fabulous. My only mistake was not bringing the entire team. It is a new language that everyone in the office must speak.
I feel this course is very beneficial to everyone. Nothing is better than leaving a course with not only tools to improve your working environment but your home environment. LVI is all about offering lectures that fit their slogan "changing dentstry, chanding lives", for me PrimeSpeak a perfect example of doing just that. Thank you very much for this great experience.
This course challenged me and my team but at the same time we feel a greater sense of confidence in our ability to achieve our goals because of this system of communication. Thanks to the Prime Practice team for all of your help.
PrimeSpeak is an excellent course. It has provided me with a way to communicate with my patients and team that results in a win-win situation every time. I will definitely return and bring my team so they can also learn.
An amazing, frustrating, wonderful, maddening, natural, counterintuitive course.
I've felt in the past that I’ve always had the confidence and demeanor to effectively communicate with my patients, but after PrimeSpeak, now I feel like I have the skills and tools to make it altogether positive for the patient - dentist relationship and a positive outcome in with case acceptance.
This course is a well spring of finely tuned strategies. It gives the dentist and his or her team the skills, knowledge and confidence to approach even difficult patients with a proven system to present optimum dentistry in a non confrontational manner. It truly promises to lower the stress on a day-to-day level and gives both the patients and the dental staff a win/win environment.
This course identified many of the obstacles to treatment acceptance and gave a very in depth, fluid system for how to address these.
I can see more clearly why in certain instances I have succeeded in obtaining treatment acceptance and why in other situations I have not.
I have my work cut out for me to make the behavioural changes that will be necessary but I believe that if I make them it will be a key to unlock the door to patients wanting and accepting what I have to offer to help them.
A very thorough and elegant system.
The PrimeSpeak course was absolutely an eye-opener for me. The course teaches you everything that a dentist needs to do differently than he/she was taught. The approach is a "no brainer" to get the result you want from a patient, all based on emotionally driven behaviours. There will be challenges in changing a learned behaviour, which we all are used to (e.g. giving solutions to problems with no results); however, it will be all worth it in the end.
This course really made me open my eyes as a hygienist. The way I was trained as an assistant and hygienist are very different in the type of communication skills you are teaching. I completed the JP Hygiene course here at LVI almost one and a half years ago and I feel your style is more trust building and effective – in creating a win/win situation – too bad your are only teaching this course two times next year – it may be beneficial to repeat after awhile of implementing in office so we can perfect our technique.
This course is a must for LVI practices because they give you lots of tools to sway the patients to get them to ASK for ideal treatment; and it really takes the pressure off the dentist to try to communicate or sell them the appropriate treatment. So only the dentists that want to decrease their stress and increase their enrolment should sign up for the class.
Finally a blue print laid to follow the hardest thing in dentistry - helping the patient achieve their need. It's easy to blame someone if things don't work. The problem and the solutions now lie within our grasp.
No matter what patient situation the group presented, the trainer was able to talk us into a solution. I believe everyone has experienced a feeling of being in a situation that ended badly, but when it presents itself again in the future after PrimeSpeak the outcome will be totally different. Enjoyed the experience.
One of the things I enjoyed the most about dentistry is truly getting to know our patients. One of the things I dread the most is rejection and feeling we did not solve a patients' problems. This course really helps me present with genuine solutions without the stress of feeling like you have to close the case. Thank you.
I have heard and listened to numerous presentations that were designed to effect better communication between me, my staff, and patients. Although they all had some gems, PrimeSpeak really seems to put it all together. I can't wait to get back to the office and start practicing what PrimeSpeak has shown me. Everyone who treats patients should take this course. Thank you for the renewed energy.
"PrimeSpeak" is an exceptional tool to guide, educate and influence your patients to receive the optimal care you have to offer.
With the tools PrimeSpeak provides, the stresses of "selling" dentistry will no longer permeate your practice. Patients will seek your care because of your caring, understanding and compassion.
The PrimeSpeak course was fantastic. It taught a way to talk to the patients in a non threatening way, gently building them toward the treatment they need as opposed to hitting them over the head with traditional sales techniques. I know what I learned in this course will make a huge difference in my practice. Both in providing more of my patients with higher quality dentistry and my reduction in stress during case presentation. I know it will add a huge increase to my bottom line. Thanks Prime.
PrimeSpeak is an extraordinary course that will give you a completely new way to looking at patients and their needs in dentistry. What an incredible format to speak to your patients comfortably about the cost of treatment options for treatment in a non-confrontational or non-threatening way.
Amazingly powerful skills to create honest non-threatening relationships with win/win results.
Wonderful opportunity to change the way you practice and perhaps in life in general. Non-sales, no pressure presentation that seems so logical and so right. I can’t wait to get back and incorporate into practice. You need to be open to a huge change to accept this information. 5 stars.
The trainers' organised use of handouts, power point, and demonstrations made it extremely easy to follow the flow. I was amazed at how my shy team members were so eager to speak up and participate. I gained an immense treasure of knowledge that I can apply practically when I return to my office on Monday morning. I can't wait to see all the treatment that comes from my "old" no-way patients. Make sure you bring your entire team.
If you would love to connect to your patients and take the stress out of your day. PrimeSpeak is a must!
The course was more about the patients giving solutions to us instead of dentists telling the patients what to do.
The course honours patients as individuals, respects their boundaries and avoids violating them which may have resulted in alienating the patients from the practice.
The course has taught me not only what I have been doing wrong and somewhat right in my treatment presentations but also why they were wrong or right. The role-playing is very helpful in my learning to re-pattern my behaviour to assist my patients to choose the best care for them.
I found the course to be very enjoyable. Coming from a non-dental background it was easy for me to see ways where I can implement the strategies taught at work and in my personal life. Michael and his team were relatable and frankly a pleasure to be around. I would recommend this course to anyone looking to be a more effective communicator.
It is no good having the clinical skills without superior communication skills. How will the patient understand the treatment and know you have their best interests at heart? PrimeSpeak is a wonderful program that teaches dentists to communicate effectively to patients and staff and will benefit personal relationships as well.
What a wonderful course to significantly reduce stress in my practice life.
My patients will greatly benefit.
PrimeSpeak 1 is applicable to any type of practice, any type of treatment. The principles work in any environment. I feel like I can start implementing the principles tomorrow.
I've taken every major management course out there over my 30 years in practice. All felt artificial, pushy and sales orientated and none truly gelled as a result. This is the first program that feels authentic, human and in the patients best interest. Thank you for an eye opening experience - Exceptional!!
A huge paradigm shift - giving patients more control over their 'mouth destiny' under the careful weighted guidance from the dentist.
Powerful, uplifting course.
The richness of the class was felt through the trainer's tone and helped me to realise how important the tone of our voice is with patients.
He expresses thoroughly the ideas of the patient being in control and how to navigate them through this process of control.
I think the greatest help Prime has given us, is the ability via the tools taught to consolidate our goals and ideas of how we want the practice to proceed as a unified team. You helped us discover our own personal strengths and weaknesses and to turn that into better teamwork. I found everything very useful and it will be used and reviewed for as long as I practice.
I have thoroughly enjoyed today's program and am strongly considering become a Prime Practice client.
This course reinforced a lot of current practies but allowed the team to see the reasons for procedures and the need for more!!
A lot more informative and relaxed than I expected. The presentation was excellent.
It was great to refresh and bring back some new ideas to the practice. Presenters make the information easy to understand and relate back to the team.
Very informative, I thoroughly enjoyed it. Thank you for the great information to go back to the team with.
A good seminar. I learnt a lot, thank you for sharing your expertise in this area. I also enjoyed the trainer’s knowledge and sense of humour.
I had reservations on this seminar, but once here, I thoroughly enjoyed myself. I have picked up some great points to implement in our practice.
Fantastic! Topics well covered and answered.
Prime is great! Even though we have been involved for a number of years this workshop brought many things forward which we have let slip and also got us motivated again. The trainers are wonderful presenters, their knowledge and tips are invaluable. I can't imagine managing our practice without the principles and systems of Prime.
It was a great course, very educational. I got a lot of useful information and ideas from it!
Great! Very fun and educational.
I have found this to be a fantastic course and I can go back to my practice with so many new suggestions.
I found the presenter to be absolutely wonderful. I was captivated with the interesting and exciting presentation. Hopefully we will be able to implement many of the systems and procedures. The activities were timed at perfect intervals just to get us all motivated and interested in the next segment. We appreciated the content of the seminar.
The day was enjoyable. I found the trainer to be sensational. She kept us interested at all times and was down to earth and entertaining. Today reinforced that our practice is on the right track.
A wonderful presenter who held our interest and was very knowledgeable. The content was helpful and gave us tips to fine tune our procedures. Valuable.
As our dentist and practice manager had already completed this course it was good to reaffirm why we have certain procedures. We will be able to update and experiment with different concepts.
As a Prime client is was refreshing to reaffirm that our front office training is on track and see how many procedures we have adopted that are working well. We have also picked up some new ideas to introduce into the practice. Like all Prime Workshops, Prime presents well.
A great reinforcement of front office systems. Good to revise these over and over again. These systems are key to running a successful and stress free practice.
As always the trainers do a great job of delivering the message, and encourage contribution from the audience, which enables us to share our experiences and learn from others.
I found the course very informative and practical. We can take this information back to our practice and implement into the day to day running of the surgery.
Even after 16 years in practice and numerous management courses, there was a lot to learn about myself as a leader and my practice.
Even after 16 years in practice and numerous management courses, there was a lot to learn about myself as a leader and my practice.
Very good clear direction.
Covered a large amount of material and will take me time to implement changes but I'm excited about the process.
Excellent, informative and practical, very interactive and a lot of fun!!
A great workshop, the best yet. I had fun and learnt a lot.
It was a great course and I learnt a lot about stress and time management.
I have enjoyed the workshop and gained insight into interviewing staff and staff selection.
I enjoyed the last two days. All three presenters were well prepared, interesting, fun and very informative. Thanks for a great workshop.
I found the workshop very helpful. I can’t wait to get back to my practice to implement what I have learnt today. I have just been reassigned to the front office. Therefore, this course was very beneficial. Thanks for an informative day. Every topic was considered and I will continue to revise my front office training manual.
I feel that it was informative and we are practicing a lot that was discussed as well as giving me great ideas to implement, especially regarding the appointment book. Thank you for the enjoyable day.
An excellent presentation and a worthwhile day to attend. I recommend not only for all front desk staff to attend but also for dentists to better understand and improve the practice.
Very informative. I have a feeling I’ll be a lot more confident from now on. Thanks again for a great day
I found the conference to be very informative and fun at the same time. A lot of the issues which were discussed our practice tends to follow. However, I felt it gave me the motivation I have been lacking lately. It’s given me a lot of logical and great ideas to take back to our team.
The training team were fantastic. I definitely want to attend more of these workshops.
This seminar was comprehensive. I found it to be educational, interesting and had lots of feedback as a result of this seminar. I would recommend all dental teams to attend as well as the dentists.
Essential training for the success of any dental practice.
Proven and continually updated training methods and information ensure that there is relevant information for all practices to take back and successfully implement.
Informative and very beneficial. I can take a lot away from this seminar and allows for easy implementation into the workplace. Very enjoyable and lots of fun.
The seminar was very informative and provided lots of practical solutions to many of the challenges our practice faces daily. It is very encouraging that we can achieve an ‘ideal day’. I really would have liked our dentists to have attended and obtained this knowledge also. The facilitators were excellent.
Fantastic speaker - kept it light with a great sense of humour. I will definitely put a lot of these ideas into practice. The course was very informative.
I feel that it was informative and even though we are practicing much that was discussed, it gave me new me ideas, especially regarding the appointment book.
I remember when I first came to Prime workshop one, two years ago. I was very anxious if this whole program was going to work. I am now feeling relaxed, confident and now have clear objectives about my life and dental career.
I truly enjoy attending each Prime workshop knowing that as a team we gain more and more knowledge and many skills to help our practice grow and exceed our patients' expectations. On a personal note, Prime has helped me to communicate better with the people in my life - Thanks
The trainer was eloquent and entertaining. Provided little gems including Patient referrals, the time taken to foster and develop new patient relationships.
A very informative and eye opening program. It totally stretches the mind to open your senses to what possibilities can be achieved in presenting treatment to new and existing patients. It has given me the insight into a stress free presentation of dental conditions and solutions. A new approach to an old problem. Looking forward to a new way of case presentation.
After this course I feel more empowered in my dental profession with the future direction and decisions that I can now make.
The Transitions course has given me options for my practice that I wasn't aware of. It has given me strategies to make transitions as smooth and profitable as possible for all parties involved.
Excellent strategies for the general business of dentistry practice were highlighted.
Great workshop. Prime Practice is very good at presenting a genuinely different alternative to the traditional ways of buying/selling a practice.
Also good at presenting some of the detail, which I need to be able to proceed. It is also good to receive advice on the importance of management vs. clinical skills.
Thanks for a well-paced, practical, insightful, and educational experience. We are walking away feeling very comfortable and confident about our future plans because of the knowledge gained and the fact that you exist and we can come back and seek extra advice and expertise.
Doing these two days with a prospective buyer of my practice gave a translucency in a manner no other way would have done. This course can only give guidance to achieving a win/win for both parties. Thank you for your energy.
Before attending, I was extremely fearful of my husband selling his practice. You have made me aware that there are other options than just selling his practice. I still have some reservations however, I feel confident that with the newly acquired knowledge and your continuing guidance we will reach the perfect solution for us and our business. Thank you for your empathy, guidance, and sincerity.
This program has helped me understand more areas of purchasing a practice than just looking at how much the practice is grossing. It has been interesting and fun talking to other dentists that are selling/buying practices. Excellent experience. Thanks for the opportunity.
I have enjoyed the program. It has given me many options to discuss with my employee dentist. It has pointed out the real value in my practice that I did not know existed.
Fabulously powerful - skill based - breakthrough in patient communications - finally I feel adequately equipped to handle patients and their real treatment needs in a constructive way. Thanks PrimeSpeak team.
As I have just started at this 'Prime Practice" as practice manager, I found the information in setting policies and procedures very beneficial and this will help me guide the team to further success.
Very informative and beneficial. I can take a lot away from today, easy implementation into the workplace.
The course was very helpful and well designed. I now feel more confident being a member of the front desk at our practice. Thank you very much!
A revelation and hugely encouraging and exciting!
I found the two day workshop enjoyable. The interactive, open and approachable style of all presenters resulted in a generally friendly atmosphere between course participants too.
The course continues to exceed, inspire, and challenge me.
A revelation and hugely encouraging and exciting.
This course continues to exceed my expectations, inspire and challenge me.
I thoroughly enjoyed focusing on these aspects of practice management and I felt the presentations to be highly beneficial in enabling us to implement these changes into our practice. It has helped develop our practice and upskilled each team member.
It was enjoyable and informative. Prime really practises what they preach which enforces and encourages everything that’s taught (e.g. working together, building each other up…) Good job.
I thought this course was fantastic. I have not attended a course before and found it to be very useful within the practice and learning what’s important with the dentist and the dental assistants relationships with the patient.
You guys are always great – I leave feeling very positive in my position at work and at home.
A must for dentists to attend with all team members. Covered a huge amount of material very clearly and concisely. Much to implement back on Monday. The presenter was fantastic – one of the best speakers I’ve heard in my 26 years as a dentist.
I thought I enjoyed Prime when we completed the program but the more I come back the more I enjoy and get out of the programs. I don’t want the Prime team to ever change. I still get new bits out of it but most of all it helps to reaffirm what we are doing and reminds me of the things we need to concentrate on.
Prime is always great – I leave feeling very positive in my position at work and at home.
I thought this workshop was fantastic. Not having been to Prime courses before – I found it to be very useful within the practice and learning what’s important with the dentist/DA relationship with the patient.
I thoroughly enjoyed focusing on these aspects of practice management and I felt the presentations were highly beneficial in enabling us to implement changes into our practice. It has developed our practice and up skilled each team member.
An extremely informative day which was very well presented. I believe this single day will reduce our stress by at least 30%. I also believe if we keep practising and revising these techniques/suggestions our practice will grow by at least 50%
I thoroughly enjoyed the day. I learnt a lot and will take back to the dentist for discussion. I found it hard at times to agree with booking multiple appointments, booking within two weeks etc. This is because our surgery is not in Sydney or Melbourne and we have much longer waiting lists. After speaking to a Prime coach, things became a lot easier.
I thought Prime Front Office Training was a great course. I really enjoyed it and felt I have learnt a lot today. I can’t wait to use the knowledge at the practice.
A great experience. Informative and entertaining. I gained so much from this workshop. Can't wait to put the information into practise.
Everything that was such a challenge in the office now seems so simple. A fantastic seminar.
I have been part of a Prime Practice now for three years and I have enjoyed the seminar and hearing the reinforcement of Prime Principles. The trainer is a clear and personable presenter with good communication skills. Thanks for the opportunity to further develop my skills and help develop the practice.
A lot of information given, all very useful to run an efficient and profitable practice. Great speakers who engaged well with the audience and kept the energy levels up throughout the day. Very worthwhile.
Joining the Prime program was the best decision I have made since graduating from uni in 1986. Prime has helped verify the need for ongoing support and training in practice management, and more importantly, enjoying and growing whilst practicing dentistry.
We are not trained in practice management and people skills during our undergraduate training. Yet we are expected by both our peers and the general public to be well-versed in both areas upon entering general practice, especially when one owns their own practice.
The personal growth I have experienced is exceptional, as is the increase in remuneration that comes with being part of the Prime Practice Management Program. I would implore anyone who is a practice principal to join Prime Practice with no second thoughts. The analogy I use is this: If an athlete has a personal trainer to help them reach the zenith of their personal potential, why shouldn't a dentist (or any other professional) not have a personal trainer as well?
In closing, thank you and I look forward to many years of ongoing association with you all at Prime.
It's hard to encapsulate in a short testimonial just how beneficial the Prime Practice Management program has been to us. I would strongly recommend the program to any practitioner who is interested in any of the following:
- Clearly defined systems for tracking all aspects of your business,
- Having an ideal day everyday,
- Achieving financial goals,
- Working with a motivated team who are empowered to perform their tasks in a responsible fashion,
- Meaningful, well planned staff meetings,
- An active maintenance program that works,
- Feeling confident about presenting comprehensive treatment plans,
- Personal and professional development.
This list is just a sample of what our practice has embraced and achieved. The Prime Practice Management Program is an ongoing process that is constantly challenging, but always rewarding. I couldn't imagine working in a practice that wasn't a Prime Practice, and neither could my staff.
Prime Practice has helped me to clone myself in the sense that it increased my production and thereby has extended my working life (in a positive sense!). Along the way, it has helped me to focus on the business side of dentistry as well as impacted my interpersonal relationships. I am looking forward to learning more, ie to learn what I don't know as well as what 'I don't know that I don't know'.
I was working extremely long hours and had acquired skills over many years which I felt were grossly under utilised. Prime isn't just about production and income which featured in the early stages. They demonstrated success early, enthused me to pursue all that they offered: the life skills, staff training and self enhancement have generated an enthusiasm for dentistry which went beyond the levels I had when I first graduated. I am confident that I now not only can treat the patients technically, but I know they will share my enthusiasm and happily embrace these ideal treatment plans that for so many reasons, previously they wouldn't accept or were never offered. My life at work and home is where I hoped and wished it could be two years ago. The mentorship, friendship and guidance will forever be the most significant experience of my life because it allows me to enjoy and value many other experiences I either hadn't been exposed to or didn't have the time or financial means to enjoy. Thank you Phillip and your team.
It's late on Sunday night but I just felt I had to put this down. I am quite pleased with myself after reviewing the year's figures and planning for the year ahead this weekend, and I want to thank you for your assistance over the past two and a half years.
Before starting the program, I was working 5 eight-hour days and every second Saturday, and despite enjoying my work professionally, I had come to the conclusion my dreams for life were unachievable working as a dentist. The dream beach house I had purchased a few years prior was beyond my means.
Since starting,
New patient numbers each month have doubled
Case acceptance has gone from 30% to 85%
Receipts have risen from $691,000 to $1,010,000
Profit, (EBOC), has risen from about $190,000 to $370,000 this year.
All of this has been achieved in less working hours (230 down to 205 eight-hour days) with drastic staff changes. I know it was me who had to effect the changes, but your training has also developed me and my practice, enabling me to move through the loss of all critical staff within six months due to theft, marriage and pregnancy. Key staff developed skill and responsibility with your training. Self interest driven staff simply left and were replaced by better people. I had the flexibility to employ the right people when they gave their notice (six months). With this time and responsible support I recently selected novices, without suffering any lapse in income, and actually continued to improve the bottom line. Each change of staff improves the practice a notch.
Next year I expect to reach your forecast of $400,000 EBOC working a 30 hour week plus staff meetings. This years financial reports provide a light to achieve my goals in the future once again. As you know I have just purchased a wonderful site for my new surgery and look forward to finding someone to join me there.
The program's completeness sets it above other management programs I have looked at or heard about since. Too often I had come back from a short course with a list of changes to make which I tried putting into effect with little or no net benefit and lots of resistance from staff. The ordered manner of your program brought all my scattered enthusiasm into an effective form with the staff eager to join in.
I would not say it has been easy, but if I have any regrets, it would be not doing this sooner. Just the figures alone would make it worthwhile, but more importantly, I know I am offering a higher quality service than before and I am now proud of what I have to offer my patients. I also have the means (time and money) available to continue improving that service in the future.
Thanks heaps
It is an excellent program and I intend to recommend it to others who want to move beyond “scripts” to advanced communications with their patients.
It has really opened up new doors for me. I feel this type of communication really puts the responsibility of care back into the patient's lap. It does not feel like high pressure sales.
No area of the practice has been "untouched".
My personal goal of creating a 'team' has been an astounding success with all other aspects following very close behind.
Financially - beyond wildest expectations.
Fun - never thought it possible.
As the dentist - far less tasks and greater "shared" responsibilities.
I feel confident that I am now far more in control of the practice.
Bottom Line:
- More money
- More leisure time
- Brilliant work environment
- Best team
Having previously worked at a 'non-Prime' practice, it is fantastic that there is a programe out there trying to improve dentistry for both the patients and the dental team. Very Inspiring.
Prime Practice has given us the ability to communicate much better with our patients and each other.
Amazing opportunity to be involved in the program as a new graduate.
It has greatly improved my skills and confidence in leadership situations - things I will be able to take with me into the rest of my career.
The new patient exam enables me to give patients my very best in terms of diagnosis and treatment options as well as on a relational level.
Prime has provided a great environment for team building and opening the lines of communication. It hasn't solved all of our problems but we now have the tools and ability to keep working on them ourselves.
I learned as much about various aspects of a dental business as I did about myself and the people we spend our daily life with.
Very insightful on all aspects of life, not just your job!!
I had to write and let you guys know how great I'm feeling. Now that it has finally sunk in I'm the happiest I've ever been and not just in dentistry. Everything just falls into place, I use Prime Practice principles in all facets of life, with everybody I deal with.
PrimeSpeak and that self awareness/development that has taken place over the last two and a half years has finally given me wings to fly. I am the most positive I have ever been in my whole life, I am really keen to get to work every day, no challenges are too great, just another situation that needs to be looked at with fresh eyes
Thanks!
As one of three hygienists in our practice, the most noticeable difference since the beginning of Prime Practice is how full my appointment book is.
Another big difference is that there are few missed or broken appointments now, due to reminder calls 48 hours in advance (we were doing 24 hrs) and explaining scarcity to patients if they are considering cancelling or postponing. In the event that they do need to cancel, we now have a priority call list which we access to fill these times.
Patients seem to be opting for the more "ideal" treatment that generally generates money and also a full mouth approach rather than patching up areas here and there as they breakdown. The patient appreciates the work done from a cosmetic point of view.
The areas covered by Prime Practice have been beneficial not only from a work aspect, but can be put to use in family and social situations. In 27 years of dental hygiene, I have never been happier or busier.
Prime Practice has helped me to focus on the wider aspects of being a dentist and has helped serve as a reminder that I am part of a small business competing in a large market.
As a dentist, in any given week, it is easy to soley concentrate on technical operations with dentistry. Prime Practice has helped remind me how to deal with patients (and staff) on a broader level - overall creating more satisfaction from my job.
Before Prime Practice I was quite content with the way I practiced and what I had achieved personally in clinical and monetary aspects of dentistry.
Now two years into the Prime Practice Management Program, and the changes have been tremendous, although they have occurred slowly as the course evolved. The protocols we now have in place have made dentistry more enjoyable for staff, patients and me. It has also increased my production and allowed me to have a daily overview of how the surgery is doing.
The idea of taking part in Prime Practice, for me, was very exciting. I had been front office co-ordinator for 14 years at the beginning of the course. The Prime Practice Management Programme gave me a sense of purpose in my job and I found that things I wanted to implement before joining were now better accepted as we were all on the same page. I feel very fortunate that my boss had the courage to start the programme at the stage he was at in his career. Thanks to him and Prime Practice, I feel like an expert in my field and am always ready to learn new things.
Coming from a well organised team of professionals, reflected in the loyalty of the team members, the extra knowledge gained from Prime Practice has fine tuned our practice.
The Prime Practice Mangement Programme has changed our practice. Our Principal dentist is more in touch with his staff and managing the business side of the practice.
It was a challenge for me as the oldest staff member to implememt all the changes but our days are now less stressful.
I was suspicious of how much of a difference Prime Practice would actually make to our long established practice. I was pleasantly surprised to find how, even with a few changes our day ran smoother and our dentists were happier and less stressed. Now I can look back and even though I find myself busier than I have ever been, I also find myself more satisfied with my working environment.
This program has been an extraordinary one and been a buzz for the whole practice. It's wonderful to talk to and see your group at regular intervals and watch everyone's growth. Insurmountable problems shared seem to become surmountable again.
The genuine concern by all Prime Practice staff that we achieved what we wanted from the Program was fantastic. While profit growth is very welcome, the improvements in family time are even more so.
Over the last 30 months the benefits to me and my team have been significant. Systems are in place, together with the confidence that they work. We have seen continuing evolution within the Prime Practice group just as they have seen change and growth within us.
I would thoroughly recommend the Prime Practice Management Program to anyone wanting to improve their dental practice, their communication skills and the ability to create an effective team.
Prime Practice has been fundamental in renewing my enthusiasm to practice dentistry. I now truly love what I do, have the energy to do it and have evolved systems to manage what I do.
I feel Prime Practice has achieved all that they have set out to accomplish in their mission statement. They practice what they preach and it is transparent how successful the whole process is.
The Prime Practice Management Program has been the most important experience of my dental life.
Prime Pra