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Recruiting the dream team

For many dental practice managers their role is becoming increasingly responsible for staff matters. This course helps empower them to maintain the team so more of the dentists’ energy can be focussed on patients on a day to day basis.

You will learn

Recruitment

• Identify what attracts and motivates staff and how to retain them
• Recruit effectively - writing ads that work
• Interview process - including telephone screening, face-to-face interviews and the reference check process
• The importance of job descriptions

Staff training

• Training charts and when/why to use them
• The importance of employee handbooks and induction kits

Staff retention

• Effective performance reviews to retain your top performers and manage poor performers
• How to give and accept feedback from your staff
• How to develop your practice's OHS policies, code of conduct and employee handbook.

Please note this course was formerly known as Dental office management.