CLIENTS ONLY - Due to increased demand from our Practice Management Program clients, attendance at this workshop is limited to those in our Practice Management Program. Please contact us if you would like some more information about this Program.

Best Practice Phone Skills

Right now, quality patients are calling your practice, but some are not coming in!

When a prospective patient calls your practice, there is still a lot of work required to get them onboard as a new patient. The level of skill with which an enquiry is handled is crucial.

Without training, inbound telephone calls in a busy practice may often be treated as an unwelcome interruption to the front office’s day. The hidden cost of mishandling enquiries can be thousands of dollars in lost income.

Maximise conversion of phone calls to patients

• Realise the value of every call.
• Build trust and form a relationship before your patient even meets the dentist.
• Treat every phone call like the potential value it presents.
• How to take control of conversations with telephone shoppers.

Optimise phone conversations

• Prepare your patients by improving communications over the phone.
• Deal with difficult patients.

Australian clinicians are required to make their own assessment as to the number of non-scientific continuing education hours each course provides.