Best Practice Phone Skills

 * Formerly known as Advanced Telephone Skills

When a prospective patient calls your practice, there is still a lot of work required to get them onboard as a new patient. The level of skill with which an enquiry is handled is crucial.

Without training, inbound telephone calls in a busy practice may often be treated as an unwelcome interruption to the front office’s day. The hidden cost of mishandling enquiries can be thousands of dollars in lost income.

Maximise conversion of phone calls to patients

• Realise the value of every call.
• Build trust and form a relationship before your patient even meets the dentist.
• Treat every phone call like the potential value it presents.
• How to take control of conversations with telephone shoppers.

Optimise phone conversations
 

• Prepare your patients by improving communications over the phone.
• Deal with difficult patients.

This course is accredited with Continuing Professional Development (CPD) points by Dental Practice Board of Victoria (DPBV). Please contact us with any CPD queries at cpd@primepractice.com.au.