CLIENTS ONLY - Due to increased demand from our Practice Management Program clients, attendance at this workshop is limited to those in our Practice Management Program. Please contact us if you would like some more information about this Program.

Hygienist Communications Intensive

Exponentially increase the value of your Hygiene department and free yourself to do what you do best.

Having a hygienist can be a great source of additional income and support to a practice, but it can also be fraught by cancellations and no-shows.

Our 2 - day intensive course for Hygienists and their Dentists has a big focus on communication. Building the relationship between Principal Dentist and Hygienist and maximising their communication will allow for aligned diagnoses, providing the best possible support to the patient.

Create systems and procedures to:

• Ensure patients request to see the hygienist.
• Maximise the value of the periodic hygiene visit.
• Calculate the number of hygiene days required.
• Align dentist and hygienist philosophies.
• Introduce a new hygienist into the practice.
• Increase patient participation in the active maintenance programme.

Communicate in order to:

• Ensure the entire team can support the hygienist and raise their profile in the patients’ eyes.
• Ensure that the hygienist reinforces the dentist’s treatment plans.
• Use PrimeSpeak tools to turn each patient into a devoted fan and get the patient to own their oral health problems.
• Powerfully motivate new patients to actively maintain their oral health.

Australian clinicians are required to make their own assessment as to the number of non-scientific continuing education hours each course provides. Accredited with CPD points from NZDA.

ESSENTIAL HOMEWORK:

In order to undertake all activities in this workshop, bring along the following:

1. Copy of your recall letter or postcard (if applicable)
2. Copy of the wording of any sms/email appointment reminders sent to patients (if applicable)
3. Copy of the three main educational handouts your hygienist regularly gives to patients
4. Copy of your job description
5. A calculator (or a phone that has calculator capacity)
6. Number of active patients in your patient base (an active patient is one who has seen either the dentist or the hygienist within the past 18 months – if they have been at the practice more than once, they still only count as one). Contact your software company or call your Prime Practice Coach if you have difficulty determining this.
7. Number of new patients to the practice per year.

If you have a Hygienist:

1. Record number of available hygiene days/ year (refer to Annual Plan if unsure).
2. Looking at 15 typical days in the appointment book, record the average number of patients seen by the hygienist per day.

If you are a Dentist or have Dentists doing hygiene procedures:

1. Looking at 15 typical days in appointment book, record the average number of hygiene appointments per day.
2. Record number of available workdays / year for each dentist (refer to Annual Plan if unsure).

PLEASE NOTE: IN ORDER TO CARRY OUT ACTIVITIES AND CONTRIBUTE TO THE WORKSHOP, IT IS IMPORTANT TO PREPARE THE FOLLOWING MATERIALS