CLIENTS ONLY - Due to increased demand from our Practice Management Program clients, attendance at this workshop is limited to those in our Practice Management Program. Please contact us if you would like some more information about this Program.

HR Skills for the Modern Practice

Is human resources management taking its toll on your practice?

Attracting and retaining good quality staff is becoming increasingly difficult. This course provides leadership fundamentals to Practice Managers allowing them to maintain and manage the team so more of the Dentists’ energy can be focused on patients on a day to day basis.

Take the guess work out of recruiting

• Establish job descriptions.
• Attract your ideal candidate through advertising.
• Review resumes.
• Conduct a structured interview using targeted questions.
• Perform reference checks.

Retain the ideal team

• Create an induction kit and employee handbook for new starters.
• Develop and use training plans.
• Set an effective performance management system.
• Link the practice vision to individual performance goals.
• Conduct an effective performance review.

Lead your team

• Pre-empt conflict in the practice.
• Set up clear behavioural expectations.
• The importance of giving effective positive and constructive feedback.
• Deal with difficult situations with team members creating positive outcomes.

Previously called Recruiting and Retaining the Dream Team

Australian clinicians are required to make their own assessment as to the number of hours of non-scientific continuing education each course provides. Accredited with CPD points from NZDA.

ESSENTIAL HOMEWORK:

Scenarios for discussion: come along prepared to discuss the following scenario:
Challenging situations you have had in your practice dealing with poor performance of new and / or existing team members

PLEASE NOTE: IN ORDER TO CARRY OUT ACTIVITIES AND CONTRIBUTE TO THE WORKSHOP, IT IS IMPORTANT TO PREPARE THE FOLLOWING MATERIALS