Front office training
This one-day course teaches improved systems and skills for the team to prevent problems from happening in the course of the day, leading to a more relaxed and fun atmosphere at work.
Our research shows that most untrained staff simply respond to patients’ questions. They try to get off the phone as quickly as possible to deal with other pressing issues.
You will learn
- How to create an ideal day for the dentist and team
- How to develop protocols to minimise cancellations and failed appointments
- How to prevent emergencies from ruining your day
- How to use influencing principles to build trust and rapport with new patients and cement existing relationships
- How to prevent patients falling through the cracks in your system
- How important it is to have an agenda and desired outcome for every situation.
You will leave with a stronger sense of control in all interactions with patients.
