Front office training

This one-day course teaches improved systems and skills for the team to prevent problems from happening in the course of the day, leading to a more relaxed and fun atmosphere at work.

Our research shows that most untrained staff simply respond to patients’ questions. They try to get off the phone as quickly as possible to deal with other pressing issues.

You will learn

  • How to create an ideal day for the dentist and team
  • How to develop protocols to minimise cancellations and failed appointments
  • How to prevent emergencies from ruining your day
  • How to use influencing principles to build trust and rapport with new patients and cement existing relationships
  • How to prevent patients falling through the cracks in your system
  • How important it is to have an agenda and desired outcome for every situation.

You will leave with a stronger sense of control in all interactions with patients.

Next steps

Register your interest for 2009 dates
Front office training flyer and registration form

Relevant for

  • anyone in the practice that talks to patients, answers the phone, books appointments or answers patients questions, including practice managers, front office team and dentists
  • dentists wishing to support and empower their team

Upcoming dates for Front office training

There are no upcoming dates for this course.
Please use the above link to register your interest for future dates.

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