The Dynamic DA
From the morning huddle to greeting new patients and reinforcing the dentist’s work, the role of the Dental Assistant is pivotal for a smooth-running practice. The dynamic DA should be trained in effective communication; they should be able to pre-brief, de-brief and support their Dentist’s treatment plans. This course will uncover the potential worth of the Dental Assistant’s role.Uncover the potential in your Dental Assistant’s role
- Understand the importance of the DA role and the impact they have in the treatment room.
- Raise the DA’s profile in the practice.
- Support the dentist at each point in the patient’s journey.
- Learn how to run the morning huddle, including all preparation and transfer information to the treatment room.
- Ensure the handover from treatment room to front office flows and is aligned with the patient’s treatment plan.
- Learn how to give and receive feedback with team members.
- Learn how to listen, question and show empathy.
- Learn some tools to give the best possible customer experience to every patient.
Upcoming dates for The Dynamic DA
Aug 2, 2010
Prime Headquarters, Sydney
Aug 4, 2010
Rendezvous Hotel, Melbourne
Aug 9, 2010
Hyatt, Perth
Aug 11, 2010
The Sebel Playford, Adelaide
Aug 18, 2010
Stamford Plaza, Brisbane
Aug 25, 2010
Intercontinental, Wellington
Aug 27, 2010
Langham Hotel, Auckland