CLIENTS ONLY - Due to increased demand from our Practice Management Program clients, attendance at this workshop is limited to those in our Practice Management Program. Please contact us if you would like some more information about this Program.

The Dynamic DA

Your DA can make a massive impact on your success.

The role of the Dental Assistant has potential to be increasingly important for a smooth running practice. The dynamic DA should be trained in effective communication; they should be able to pre-brief, de-brief and
support their Dentist’s treatment plans. This course will uncover the potential worth of the DA’s role.

Uncover the potential in your Dental Assistant's role:

• Understand the importance of the DA role and the impact they have in the treatment room.
• Learn how to raise the DA’s profile in the practice.
• Discover how to support the Dentist at each point in the patient’s journey.
• Learn how to run the morning debrief, including all preparation and transfer of information to the treatment room.
• Ensure the handover from treatment room to front office flows and is aligned with the patient’s treatment plan.
• Learn how to give and receive feedback with team members.

Build trust with patients:

• Become skilled at listening, questioning and showing empathy.
• Learn PrimeSpeak communication tools to give the best possible customer experience to every patient.

Australian clinicians are required to make their own assessment as to he number of hours of non-scientific continuing education each course provides.