The Dynamic DA

From the morning huddle to greeting new patients and reinforcing the dentist’s work, the role of the Dental Assistant is pivotal for a smooth-running practice. The dynamic DA should be trained in effective communication; they should be able to pre-brief, de-brief and support their Dentist’s treatment plans. This course will uncover the potential worth of the Dental Assistant’s role.

Uncover the potential in your Dental Assistant’s role

• Understand the importance of the DA role and the impact they have in the treatment room.
• Raise the DA’s profile in the practice.
• Support the dentist at each point in the patient’s journey.
• Learn how to run the morning huddle, including all preparation and transfer information to the treatment room.
• Ensure the handover from treatment room to front office flows and is aligned with the patient’s treatment plan.
• Learn how to give and receive feedback with team members.

Build trust with patients
 

• Learn how to listen, question and show empathy.
• Learn some tools to give the best possible customer experience to every patient.