Creating Patients For Life

It isn’t the sole responsibility of the practice owner dentist to keep the practice busy. The whole team should be working together to ensure that the patient experience is heightened to maximise patient loyalty.

Each point of contact with patients is an opportunity to gain trust, lose trust, or in the worst case, lose valuable patients.

This 1-day workshop teaches important skills to ensure you and your team can create and keep patients for life.

Learn:

• How each team member can help to build valuable, loyal relationships with patients.
• Systems and communication skills to build trust rapidly at every point of contact with patients.
• The hidden "trust busters" that exist in a practice and how to avoid them. 
• The importance of EVERY phone call and how your team can quickly build trust and realise the value of each call.

Australian clinicians are required to make their own assessment as to the number of non-scientific continuing education hours each course provides.