Advanced telephone skills

The most valuable and mishandled piece of equipment in every dental practice is......The telephone!

By the time a non-patient calls your practice, most of the work involved in getting a new patient is done.

All that remains in the equation is the level of skill with which the enquiry is handled. It will literally determine whether the enquiry just gets answered or whether it is converted into a new patient appointment.

Without training, inbound telephone calls in a busy practice may often be treated as an unwelcome interruption to the front office’s day. The hidden cost of mishandling enquiries can be thousands of lost income.

You will learn

• How to maximise the rate of conversion of phone enquiries to patients
• How to build a trusting relationship over the phone
• How to have better prepared patients coming through the practice, as initial communication is optimised
• How to answer any phone queries